SVS Vision - Office Manager - Brighton, MI

SVS Vision; Brighton (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading optical company as an Office Manager in Brighton, MI. You'll lead the sales team, ensure exceptional customer service, and manage daily operations in a supportive, family-oriented environment. This role offers growth opportunities and competitive benefits.

Benefits

Flexible scheduling

Paid vacation

Monthly sales bonuses

401(k) plans

Medical, dental, and vision benefits

Life and disability insurance

Employee assistance programs

Company discounts

Professional training reimbursement

Opportunities for advancement

Qualifications

• Mid-Senior level position requiring leadership and customer service skills.
• Willingness to learn optical knowledge is essential.

Responsibilities

• Lead the sales floor and manage staff.
• Provide exceptional customer service and oversee daily operations.
• Prepare reports and manage payroll hours.

Skills

Professional communication skills

Attention to detail

Adaptability

Teamwork orientation

Customer service skills

Problem-solving skills

Leadership abilities

Organizational skills

Knowledge of optical products

Job description

SVS Vision - Office Manager - Brighton, MI

Join us at SVS Vision as an Office Manager in Brighton, MI. Since 1974, SVS Vision has been dedicated to improving our customers' lives through better vision. With over 80 offices across 9 states, we are one of the Midwest's largest optical companies. We pride ourselves on a family-oriented culture that recognizes and rewards employee dedication, offering growth opportunities, competitive salaries, and excellent benefits.

Job Summary

As an Office Manager, you will lead the sales floor, manage, train, and coach staff, and oversee customer service activities including sales, troubleshooting, styling, and administrative duties. You will work alongside eye care professionals, including optometrists, to ensure high-quality service for patients receiving eye examinations or selecting corrective lenses.

Responsibilities

• Provide exceptional customer service to each patient
• Perform general optician and receptionist duties
• Achieve and exceed sales goals
• Assign KPIs to staff
• Answer phones and assist patients
• Manage appointment scheduling
• Coach, train, and develop employees
• Oversee daily store operations
• Prepare weekly and monthly reports
• Manage employee payroll hours
• Enforce company policies and procedures
• Participate actively in a busy environment

Required Skills and Abilities

• Professional communication skills
• Strong attention to detail
• Adaptability to change
• Teamwork orientation
• Excellent customer service skills
• Willingness to learn optical knowledge
• Problem-solving skills
• Leadership and team-building abilities
• Organizational skills
• Knowledge of optical products and trends

Benefits and Perks

• Energetic work environment
• Flexible scheduling
• Paid vacation, holidays, and mileage
• Monthly sales bonuses
• 401(k) plans
• Affordable medical, dental, and vision benefits
• Life and disability insurance
• Employee assistance programs
• Company discounts
• Professional training and CE reimbursement (licensed states)
• Performance reviews and recognition
• Opportunities for advancement within the company

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Administrative

Industry: Retail