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Résumé du poste
A leading recruitment firm is seeking an executive leader for customer-facing logistics technology in the United States. The role emphasizes managing the end-to-end technology lifecycle within a complex multi-region 3PL environment, with a strong focus on large-scale WMS implementations. Ideal candidates will have over 15 years of experience in logistics technology and proven ability in leading large teams. This position requires strategic execution, cross-functional collaboration, and strong relationship management skills.
Qualifications
15+ years of experience in 3PL, supply chain, or logistics technology.
Proven track record of leading distributed teams and managing large-scale implementations.
Deep expertise in warehouse management systems, particularly Blue Yonder and Manhattan.
Responsabilités
Define and execute regional technology strategy for customer-facing logistics.
Lead large-scale WMS deployments ensuring standardization across regions.
Drive cross-functional alignment between Technology, Operations, and Sales.
Connaissances
Leadership in logistics technology
Expertise in WMS
Operational excellence
Relationship management
Cross-functional collaboration
Strategic execution
Outils
Blue Yonder
Manhattan
Description du poste
Serve as the executive leader responsible for customer-facing technology across a complex, multi-region 3PL logistics environment, ensuring solutions are scalable, reliable, and aligned with operational delivery
Own the end-to-end technology lifecycle for warehouse, fulfillment, and customer platforms, with a strong emphasis on WMS (e.g., Blue Yonder, Manhattan) implementations, integrations, and optimization
Act as the senior technology partner to Operations and Commercial leadership, ensuring alignment between customer commitments, solution design, and execution
Lead a large, distributed organization of senior leaders (Directors/VPs) across applications, client support, and implementations, driving accountability and performance at scale
Serve as the executive point of contact for customers during implementations, escalations, and ongoing operations, protecting relationships and ensuring successful delivery
Key Responsibilities
Define and execute the regional technology strategy for customer-facing logistics platforms, aligning with global roadmaps and business growth objectives
Lead large-scale WMS deployments and multi-site implementations, ensuring standardization, governance, and consistent delivery excellence across regions
Partner closely with Sales and Solution Design teams to validate technical feasibility, pricing assumptions, and implementation readiness
Drive cross-functional alignment between Technology, Operations, and Sales, bridging gaps between commercial commitments and operational execution
Oversee technology program delivery, performance metrics, and continuous improvement initiatives, ensuring projects are delivered on time, on budget, and to customer expectations
Build and maintain strong executive-level customer relationships, acting as the senior escalation point and trusted advisor
Establish and enforce implementation methodologies, operating discipline, and performance standards across a large, geographically dispersed team
Lead evaluation and adoption of new technologies, including automation, integrations, and digital enablement within logistics environments
Requirements & Leadership Profile
15+ years of executive-level experience in 3PL, supply chain, or logistics technology, with deep exposure to customer-facing platforms and operations
Proven experience leading leaders—managing large, distributed teams through senior-level direct reports while driving alignment and accountability
Deep expertise in warehouse management systems (WMS), including large-scale implementations, migrations, and integrations (Blue Yonder, Manhattan strongly preferred)
Demonstrated ability to lead complex, high-stakes implementations and stabilize delivery in fast-paced, customer-driven environments
Strong business acumen with the ability to balance customer expectations, operational realities, and technology capabilities
Executive presence with the ability to influence at the C-suite level, communicate complex concepts clearly, and build trust with internal and external stakeholders
Experience working across global organizations, managing competing priorities, and driving consistency across regions
Track record of driving operational excellence, standardization, and continuous improvement within large-scale technology and logistics environments
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