- Serve as the executive leader responsible for customer-facing technology across a complex, multi-region 3PL logistics environment, ensuring solutions are scalable, reliable, and aligned with operational delivery
- Own the end-to-end technology lifecycle for warehouse, fulfillment, and customer platforms, with a strong emphasis on WMS (e.g., Blue Yonder, Manhattan) implementations, integrations, and optimization
- Act as the senior technology partner to Operations and Commercial leadership, ensuring alignment between customer commitments, solution design, and execution
- Lead a large, distributed organization of senior leaders (Directors/VPs) across applications, client support, and implementations, driving accountability and performance at scale
- Serve as the executive point of contact for customers during implementations, escalations, and ongoing operations, protecting relationships and ensuring successful delivery
Key Responsibilities
- Define and execute the regional technology strategy for customer-facing logistics platforms, aligning with global roadmaps and business growth objectives
- Lead large-scale WMS deployments and multi-site implementations, ensuring standardization, governance, and consistent delivery excellence across regions
- Partner closely with Sales and Solution Design teams to validate technical feasibility, pricing assumptions, and implementation readiness
- Drive cross-functional alignment between Technology, Operations, and Sales, bridging gaps between commercial commitments and operational execution
- Oversee technology program delivery, performance metrics, and continuous improvement initiatives, ensuring projects are delivered on time, on budget, and to customer expectations
- Build and maintain strong executive-level customer relationships, acting as the senior escalation point and trusted advisor
- Establish and enforce implementation methodologies, operating discipline, and performance standards across a large, geographically dispersed team
- Lead evaluation and adoption of new technologies, including automation, integrations, and digital enablement within logistics environments
Requirements & Leadership Profile
- 15+ years of executive-level experience in 3PL, supply chain, or logistics technology, with deep exposure to customer-facing platforms and operations
- Proven experience leading leaders—managing large, distributed teams through senior-level direct reports while driving alignment and accountability
- Deep expertise in warehouse management systems (WMS), including large-scale implementations, migrations, and integrations (Blue Yonder, Manhattan strongly preferred)
- Demonstrated ability to lead complex, high-stakes implementations and stabilize delivery in fast-paced, customer-driven environments
- Strong business acumen with the ability to balance customer expectations, operational realities, and technology capabilities
- Executive presence with the ability to influence at the C-suite level, communicate complex concepts clearly, and build trust with internal and external stakeholders
- Experience working across global organizations, managing competing priorities, and driving consistency across regions
- Track record of driving operational excellence, standardization, and continuous improvement within large-scale technology and logistics environments