SVP, Global Alliances

Sprinklr Inc.; Austin (TX); On-site; USD 236,000 - 394,000; Full time

Job summary

Sprinklr Inc. is seeking a senior leader to transform and scale its global partner ecosystem. You will own revenue through partner‑led initiatives, embed partners in the customer lifecycle, and drive co‑sell strategies with Sales.

The role requires 15+ years in alliance leadership within SaaS or enterprise tech, with a proven track record of growth and executive influence.

Qualifications

• 15+ years of global partner and alliance leadership experience.
• Experience with systems integrators, independent software vendors, cloud platforms, and resellers.
• Proven revenue growth and market expansion through partnerships.
• Executive presence to influence C-level stakeholders.

Responsibilities

• Lead transformation of Sprinklr’s partner ecosystem into a revenue-driven operating model.
• Establish and operationalize a partner-sourced revenue model with attribution and forecasting.
• Scale partner-delivered services and enablement programs.
• Collaborate with Product, Marketing, Sales and Customer Success on joint initiatives.
• Drive global expansion through regional reseller recruitment and enablement.
• Provide governance, reporting and executive sponsorship for key alliances.

Skills

Global leadership

Executive presence

Strategic partnerships

Cross-functional

Communication

Change management

Market expansion

Education

Bachelor's degree

MBA

Job description

Overview

Sprinklr is an AI-native Unified Customer Experience Management (Unified‑CXM) platform that delivers unified customer engagement and insights across social media, marketing, advertising, customer feedback, and omnichannel contact center management. Over 1,900 enterprises, including 60% of the Fortune 100, rely on Sprinklr to unify data, break down silos, and act on real‑time insights.

Responsibilities

• Strategic Ecosystem Leadership – Lead the ongoing transformation of Sprinklr’s partner ecosystem into a revenue‑driven operating model focused on pipeline creation, customer growth, and measurable outcomes; drive cultural change and reinforce accountability across the alliance organization.
• Revenue Ownership & Partner‑Led Growth – Establish and operationalize a partner‑sourced and partner‑influenced revenue model with clear attribution and forecasting; embed partners throughout the customer lifecycle; drive co‑sell discipline with Sales, including joint account planning, deal inspection, and governance.
• Scale Partner‑Delivered Services – Expand service capacity to increase attach rates, accelerate time‑to‑value, and improve gross margins; build industry‑specific and solution‑based partner plays for CX, Contact Center, and AI‑driven insights.
• Partner Enablement & Performance – Implement partner enablement frameworks (training, certifications, sales toolkits); establish KPIs to measure performance, pipeline contribution, and customer impact; lead Quarterly Business Reviews (QBRs) and Annual Reviews.
• Cross‑Functional Collaboration – Partner with Product, Marketing, Sales, and Customer Success to execute joint initiatives; collaborate with the Partner Program team on competencies, tiers, and incentives; serve as executive sponsor for key alliances.
• Market Expansion & Innovation – Grow and scale a nascent channel; drive global expansion through regional reseller recruitment and enablement; co‑develop joint value propositions and go‑to‑market strategies; leverage partner insights to inform product innovation.
• Operational Excellence – Ensure rigorous governance, reporting, and communication across the partner ecosystem; develop a service delivery strategy that leverages internal resources and external partners; continuously assess market trends and competitive dynamics to refine strategy.

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• 15+ years of experience in global partner and alliance leadership within a SaaS or enterprise technology company.
• Proven success building and scaling global partner ecosystems, including systems integrators, independent software vendors, cloud platforms, and resellers.
• Strong track record of driving revenue growth, customer success, and market expansion through strategic partnerships.
• Executive presence and ability to influence C‑level stakeholders.
• Deep understanding of partner business models, market dynamics, and enterprise buying cycles.
• High energy, resilience, and ability to thrive in fast‑paced, high‑growth environments.
• Outstanding communication and interpersonal skills to lead, collaborate, and influence cross‑functional teams.

Leadership Attributes

• Proven track record leading organizational transformation and cultural change within partner or go‑to‑market organizations.
• Experience evolving alliances functions from relationship‑focused teams into strategic growth organizations with measurable commercial impact.
• Strong change‑management capabilities with ability to align teams, processes, incentives, and partner expectations to support revenue growth objectives.
• Creative, intellectually curious, with strong strategic intuition.
• Inquisitive appetite, humility, and proactive pursuit of continuous improvement.
• Solid critical thinker who collaborates effectively with leadership and teams, demonstrates sound decision‑making, and drives alignment.
• Positive leadership style, superior communication skills, ethics, and integrity.

Job Req Compensation Range

$236,000 – $394,000 (base salary). The successful candidate may also be eligible for Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

EEO Statement

Sprinklr is a proud equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, military service, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. Sprinklr believes every employee deserves respect and the opportunity to thrive.