SVP, Client Services and Account Management, CPS - Remote

UnitedHealth Group; Dublin (OH); Remote; USD 135,000 - 231,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Dublin, OH is seeking a Senior Vice President - Client Services and Account Management to lead strategic relationships across multiple healthcare segments, ensuring client satisfaction, retention, and revenue growth. The role drives execution of account plans with senior executive influence and cross-functional collaboration.

This is a highly strategic leadership role requiring executive presence and the ability to align enterprise resources to client needs, with remote

Qualifications

• 5+ years of experience in account management, client service delivery, or relationship management.
• Experience leading cross-functional teams and influencing operational, clinical, financial, and support resources in a matrixed environment.
• Experience in healthcare operations and management, or related industries.
• Demonstrated experience serving as the executive sponsor for a portfolio of healthcare client relationships.
• Solid understanding of healthcare operations, regulatory requirements, contact management, and service delivery models. Experience in pharmacy supply chain, rehabilitation (PT, OT, SLP), or healthcare consulting preferred.
• Demonstrated solid presentation, negotiation, and communication skills.
• Demonstrated success managing complex strategic accounts, contract negotiations, and renewals in the healthcare sector.
• Proven ability to build and maintain relationships with hospital CEO's, CFO's, COO's, CNO's and other executive stakeholders.
• Ability to travel: The job requires travel away from home for varying lengths of time, up to 75%.
• Driver's License and access to reliable transportation.

Responsibilities

• Serve as the primary relationship owner for assigned key accounts.
• Develop trusted advisor relationships with executive stakeholders and decision-makers.
• Conduct regular business reviews and strategic planning sessions with clients.
• Proactively identify client needs, challenges, and opportunities for improvement.
• Ensure timely resolution of client issues and elevate concerns when appropriate.
• Track key account metrics and prepare executive-level business reviews.
• Negotiate and draft contract amendments, extensions, and settlements to meet client expectations and company goals.
• Collaborate with Business Development and Operations for drafting and onboarding of new client contracts.
• Create and execute comprehensive account plans aligned with client objectives and organizational goals.
• Coordinate internal resources across operations and enablement departments to meet client commitments and performance expectations.

Skills

Account management

Cross-functional leadership

Healthcare operations

Executive sponsorship

Relationship building

Negotiation

Communication skills

Job description

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.

The Senior Vice President - Client Services and Account Management ( SVPCAM) is responsible for developing, managing, and growing strategic relationships with the organization's clients across all business segments (Inpatient Pharmacy, Retail Pharmacy, Materials Management, Rehabilitation, Remote Services, Consulting, 340B, Staffing Solutions, and Software as a Service). This role serves as the primary point of contact for assigned accounts and is accountable for client satisfaction, retention, revenue growth, and execution of strategic account plans. The Senior Vice President - Client Services and Account Management (SVPCAM) collaborates cross-functionally with sales, operations, clinical, regulatory, product, and service teams to ensure clients receive exceptional support and realize maximum value from the organization's solutions and services.

This is a highly strategic and client alignment-oriented leadership role. This leader will play a critical role in ensuring our services exceed our mission of empowering healthcare organizations to advance the standard of care. The successful candidate will establish solid relationships with hospital and health system C-Suite executives to achieve results inside client sites as well as across CPS.

The role requires a senior leader with solid executive presence, business acumen, and the ability to influence and work across multiple disparate client environments to achieve results. This leader will work closely across Organizational Leadership, Operations, Clinical, Regulatory, Finance, Technology, Legal, Business Development, Marketing, and Enterprise Teams to ensure company priorities are aligned to market needs, client expectations, operational feasibility, and enterprise growth objectives.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Client Relationship Management and Service Alignment

• Serve as the primary relationship owner for assigned key accounts
• Develop trusted advisor relationships with executive stakeholders and decision-makers
• Conduct regular business reviews and strategic planning sessions with clients
• Proactively identify client needs, challenges, and opportunities for improvement
• Ensure timely resolution of client issues and elevate concerns when appropriate
• Track key account metrics and prepare executive-level business reviews
• Monitor account performance, client satisfaction, and key performance indicators

Contract Ownership

• Negotiate and draft contract amendments, extensions, and settlements to meet client expectations and company goals
• Respond to and work to resolve any client contract requests, concerns, complaints, and contract defaults
• Identify opportunities for revenue growth, contract expansion, and additional service adoption
• Closely track and ensure performance to contract requirements
• Proactively manage contract renewal and retention across assigned portfolio
• Collaborate with Business Development and Operations for drafting and onboarding of new client contracts

Internal Resource Alignment and Service Delivery

• Create and execute comprehensive account plans aligned with client objectives and organizational goals
• Coordinate internal resources across operations and enablement departments to meet client commitments and performance expectations
• Influence strategic planning and service delivery expectations to ensure continued success as best-in-class services
• Serve as the voice of the client within the organization, aligning enterprise resources and strategic priorities to client needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in account management, client service delivery, or relationship management
• Experience leading cross-functional teams and influencing operational, clinical, financial, and support resources in a matrixed environment
• Experience in healthcare, clinical (e.g., pharmacy, rehabilitation, respiratory, etc.) operations and management, or related industries
• Demonstrated experience serving as the executive sponsor for a portfolio of healthcare client relationships
• Solid understanding of healthcare operations, regulatory requirements, contact management, and service delivery models. Experience in pharmacy supply chain, rehabilitation (PT, OT, SLP), or healthcare consulting preferred
• Demonstrated solid presentation, negotiation, and communication skills
• Demonstrated success managing complex strategic accounts, contract negotiations, and renewals in the healthcare sector
• Proven ability to build and maintain relationships with hospital CEO's, CFO's, COO's, CNO's and other executive stakeholders
• Ability to travel: The job requires travel away from home for varying lengths of time, up to 75%
• Driver's License and access to reliable transportation

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.