SVP, Client Partner

Publicis Groupe; New York (NY); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Paid Family Care

Adoption support

Pet adoption support

Employee Assistance Program

Tuition Assistance

Flexible working arrangements

Work Your World program

Matching Gifts

Job summary

Razorfish in New York City is seeking an SVP, Client Partner to lead large client engagements, driving CRM and lifecycle marketing to deliver measurable business growth. You will manage cross-functional teams and serve as a trusted advisor to clients, aligning objectives with CRM and digital marketing solutions.

You will lead integrated teams across Strategy, Analytics, Technology, Data, Creative, Media and agency partners to transform insights into marketing programs that strengthen

Qualifications

• 15-18+ years of experience driving client growth through CRM and digital marketing in an agency setting.

Responsibilities

• Lead large-scale client engagements with $25M+ revenue and 30–50+ professionals.
• Build executive-level client relationships and ensure exceptional outcomes.
• Develop CRM and lifecycle strategies that drive retention and growth.
• Lead multi-channel programs and align CRM, digital and owned channels.
• Collaborate with Strategy to define lifecycle approaches and optimization opportunities.
• Guide teams on customer strategy, messaging, and campaign execution.
• Partner with Analytics, Technology and Data to leverage insights and improve personalization.

Skills

CRM

Lifecycle marketing

Client services

Data-driven

Stakeholder management

Cross-functional leadership

Performance marketing

Marketing technology

Adobe Journey Optimizer

Tools

Adobe Journey Optimizer

Job description

Company description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Overview

We are seeking a strategic, data-driven leader with deep expertise in CRM, lifecycle marketing, and client services to join our New York City office as SVP, Client Partner. This executive-level role is responsible for leading large client relationships, managing high-performing cross-functional teams, and driving business growth through innovative customer engagement strategies.

As an SVP, Client Partner, you will serve as a trusted advisor to clients, aligning business objectives with CRM and digital marketing solutions that deliver measurable results. You will lead integrated teams across Strategy, Analytics, Technology, Data, Creative, Media and agency partners to transform customer insights into impactful marketing programs that strengthen customer relationships and drive retention, loyalty, and revenue growth.

Responsibilities

• Lead large-scale client engagements, typically managing $25M+ in revenue and teams of 30–50+ professionals.
• Build and maintain executive-level client relationships while ensuring exceptional client satisfaction and business outcomes.
• Develop and implement CRM, lifecycle marketing, and customer engagement strategies that drive retention, loyalty, and growth.
• Lead complex, multi-channel marketing programs and ensure alignment across CRM, digital, media, and owned channels.
• Partner with Strategy teams to define customer lifecycle approaches, testing roadmaps, and optimization opportunities.
• Apply performance marketing best practices to identify growth opportunities and deliver measurable business impact.
• Guide cross-functional teams responsible for customer strategy, messaging, creative development, and campaign execution.
• Collaborate with Analytics, Technology, and Data teams to leverage insights, improve personalization, and optimize performance.
• Drive integration of CRM and digital marketing initiatives with broader marketing and customer experience programs.
• Partner with Technology and Data teams to advance marketing technology capabilities, customer data strategies, and platform roadmaps.
• Oversee account planning, SOW development, pricing, change orders, and new business opportunities.
• Lead internal and client business reviews, find opportunities for organic growth, and engage senior stakeholders across the agency and client organizations.
• Partner with delivery teams to manage overall account health, profitability, and long-term success.

Qualifications

• 15-18+ years of experience driving client growth through CRM, customer engagement, and digital marketing, including agency experience.
• Deep understanding of how data, technology, creative, and paid, earned, shared, and owned (PESO) channels work together to influence customer behavior.
• Strong expertise in CRM, lifecycle marketing, customer journey orchestration, and audience strategy.
• Experience employing first- and third-party data, customer databases, segmentation strategies, and behavioral triggers to drive personalized communications.
• Understanding of how CRM and media strategies work together to improve customer engagement and marketing efficiency.
• Strong knowledge of performance marketing principles and experience driving a performance marketing-focused culture across agency and client stakeholders.
• Experience with marketing technology platforms; Adobe Journey Optimizer experience is preferred.
• Experience working with data providers, marketing technology partners, and complex enterprise data ecosystems.
• Proven success leading large, cross-functional teams and growing client revenue.
• Experience working with complex client organizations and companies with multiple brands and business units.
• Strong relationship-building and communication skills, with the ability to influence stakeholders at all levels.
• Ability to thrive in a fast-paced environment and adapt quickly to evolving client and business needs.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $180,215.00 - USD $299,637.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/3/2026.