Sustainment Lead

Concept Solutions, LLC; Reston, Northern (VA, KY); Hybrid; USD 200,000 - 225,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Immediate vesting

Job summary

Concept Solutions, LLC is seeking a Sustainment Lead to oversee Tier 3 sustainment activities for a DoW application modernization program. The role focuses on maintaining security, stability, and availability across a portfolio of production apps through change-control, release management, and strong customer relationships.

The candidate will lead cross-functional teams, manage releases, and ensure continuous operations, with hybrid work from Reston, VA and U.S. remote locations as needed.

Qualifications

• 10+ years of experience in application sustainment or engineering management supporting Federal production systems that handle sensitive data.
• Demonstrated experience leading Tier 3 technical support and sustainment teams across multiple applications.
• Strong understanding of formal change-control processes, application release management, and production operations.

Responsibilities

• Lead Tier 3 sustainment operations across a portfolio of production applications from day one, ensuring operational continuity and service reliability.
• Establish and maintain the issue register, customer-approved release calendar, on-call rotation, operational runbooks, and monthly reporting required to support milestone acceptance.
• Oversee the eApp, IEP/PDT, integration, and operations squads, ensuring coordination across teams and effective resolution of technical issues.
• Prioritize defects, patches, and application releases while maintaining availability at or above the documented baseline.
• Assume responsibility for the customer sustainment relationship from the Transition Lead following the Phase 1 exit.
• Ensure sustainment activities follow established change-control processes and customer requirements.

Skills

Sustainment leadership

Cross-functional leadership

Release management

Change control

Customer relationships

Tools

Jira

ServiceNow

Job description

Concept Solutions, LLC (CS) is seeking an experienced Sustainment Lead to support a mission-critical application modernization program for a Department of War (DoW) customer.

This program is focused on modernizing and streamlining access across a portfolio of production applications through a unified sign-on experience, a shared work environment, and a repeatable framework for onboarding applications to a common platform.

The Sustainment Lead will provide strategic and operational leadership to ensure existing applications remain secure, stable, and available throughout modernization. This individual will oversee Tier 3 sustainment activities, lead cross-functional technical teams, manage application releases, and maintain strong customer relationships.

Application Sustainment Leadership

• Lead Tier 3 sustainment operations across a portfolio of production applications from day one, ensuring operational continuity and service reliability.
• Establish and maintain the issue register, customer-approved release calendar, on-call rotation, operational runbooks, and monthly reporting required to support milestone acceptance.
• Oversee the eApp, IEP/PDT, integration, and operations squads, ensuring coordination across teams and effective resolution of technical issues.
• Prioritize defects, patches, and application releases while maintaining availability at or above the documented baseline.
• Assume responsibility for the customer sustainment relationship from the Transition Lead following the Phase 1 exit.
• Ensure sustainment activities follow established change-control processes and customer requirements.

What we're looking for

• 10+ years of experience in application sustainment or engineering management supporting Federal production systems that handle sensitive data.
• Demonstrated experience leading Tier 3 technical support and sustainment teams across multiple applications.
• Strong understanding of formal change-control processes, application release management, and production operations.
• Hands-on experience using Jira and ServiceNow for issue tracking, incident management, and operational coordination.
• Proven ability to manage cross-functional technical teams and maintain effective customer relationships.

Preferred Qualifications

• Experience supporting Java and Go (Golang) application environments.
• Familiarity with cloud-hosted containerized applications.
• Active Secret security clearance; Top Secret preferred.

Work Location and Schedule

• Location: Hybrid. Based at CS headquarters in Reston, VA, and approved remote locations within the United States, with on-site work at Government facilities in Northern Virginia and Maryland as required.
• Schedule: Full-time, 40 hours per week, Monday through Friday, with core hours of 9:00 a.m.–3:00 p.m. Eastern.
• Development Cadence: Two-week sprints, including a customer demonstration during each sprint.
• Travel: 0–10%, within the Washington, DC metropolitan area.
• Security Requirement: U.S. citizenship required. Must be eligible to obtain and maintain a DoW security clearance. An active Secret clearance or higher is strongly preferred and may allow an earlier start.
• Compensation: $200,000–$225,000 base salary, depending on experience.

This position is contingent upon contract award, with an anticipated start in October 2026.

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.