Sustaining Software Engineer

NOV; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

NOV is seeking a Sustaining Software Engineer to support the NOVOS Automation Drilling Platform and related field deployments. You will provide second-level technical support, perform root cause analysis, and develop configurations for customer-specific needs.

You will work with Linux-based systems, AWS, SQL, Python, and virtualization, while collaborating with cross-functional teams to improve product reliability and deployment processes. Domestic and international travel may be required.

Qualifications

• Bachelor's degree or equivalent experience in CS/SE.
• Experience supporting industrial automation, control systems, or complex software applications.
• Strong troubleshooting and root cause analysis for integrated software/hardware systems.
• Knowledge of networking architecture, firewall administration, and troubleshooting.
• Experience administering Linux-based systems and familiarity with AWS cloud services.
• Experience with web application administration, user access management, and configuration management.
• Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
• Field experience supporting industrial automation systems is a plus.
• Excellent communication skills for cross-functional collaboration.
• Willingness to travel domestically and internationally as required for customer support and field deployments.

Responsibilities

• Provide second-level technical support for software products and automation systems and ensure timely issue resolution.
• Use Jira Service Management to track, prioritize, and resolve issues.
• Perform root cause analysis and propose effective field solutions.
• Develop and maintain customer-specific software configurations for optimal performance.
• Improve deployment processes and support tools to streamline operations.
• Develop diagnostics and enhancements for field support.
• Maintain virtualized test and training environments for testing accuracy.
• Collaborate with customers and internal teams to identify product improvement opportunities.
• Update firewall configurations and security policies using approved scripting and automation tools.
• Administer web applications, manage user access, and release configuration files for deployments.

Skills

Root cause analysis

Troubleshooting

Communication

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or Software Engineering

Equivalent experience

Tools

Linux administration

SQL

Python

Virtualization

Job description

Job Description

Join our team as a Sustaining Software Engineer and contribute to our Digital Product and Automation initiatives. You'll provide crucial support and expertise, enhancing our NOVOS Automation Drilling Platform and improving field deployment processes. Your impact will drive product reliability and operational efficiency.

Responsibilities

• Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
• Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
• Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
• Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
• Drive continuous improvements to deployment processes and support tools, streamlining operations.
• Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
• Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
• Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
• Update firewall configurations and security policies using approved scripting and automation tools.
• Administer web applications, manage user access, and release configuration files for seamless application deployments.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
• Experience supporting industrial automation, control systems, or complex software applications is essential.
• Strong troubleshooting skills and expertise in root cause analysis for integrated software and hardware systems.
• Knowledge of networking architecture, firewall administration, and troubleshooting is a must.
• Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
• Experience with web application administration, user access management, and configuration management.
• Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
• Field experience supporting industrial automation systems is an asset.
• Excellent communication skills for effective collaboration across cross-functional teams.
• Willingness to travel domestically and internationally as required for customer support and field deployments.