Support Engineer

RG&T Solutions; Wilmington (MA); On-site; USD 90,000 - 110,000; Full time

Job summary

RG&T Solutions is seeking an Innovation Support Engineer to advance automation and innovation projects in a dynamic engineering environment. You will collaborate across disciplines, support design, testing, and implementation, and help ensure projects meet budgets and schedules.

You will troubleshoot hardware and software issues, develop AI-powered tools for monitoring and anomaly detection, and contribute to training teams and knowledge bases.

Qualifications

• Bachelor’s degree in engineering or IT preferred.
• 3–5 years of experience in engineering or IT roles.
• Proficiency in MS SQL and MS Office Suite; familiarity with Agile/Scrum.
• Strong problem-solving, communication, and organizational skills.
• Experience supporting HMI/SCADA systems is a plus.
• Ability to travel up to 30%.

Responsibilities

• Collaborate with multidisciplinary engineering teams, production, and IT to optimize system performance
• Design, test, and implement automation solutions, ensuring reliability and scalability
• Provide technical support, troubleshoot issues, and document interactions
• Develop AI tools for system monitoring and resolution automation
• Support project planning, site assessments, and equipment configurations
• Create technical documentation and training materials
• Contribute to continuous improvement based on support feedback

Skills

MS SQL

MS Office

Agile/Scrum

Problem-solving

Communication

Organizational skills

Travel up to 30%

Education

Bachelor’s Degree in Engineering or IT

Job description

Role Overview

An Innovation Support Engineer is responsible for supporting and advancing automation and innovation projects within a dynamic engineering environment. This role involves collaborating across disciplines, supporting system design, testing, and implementation, and ensuring project completion within budget and schedule. The engineer provides technical support via various channels, troubleshoots hardware and software issues, and develops AI-powered tools for system monitoring and anomaly detection. Additionally, they assist in training teams, document resolutions, and contribute to knowledge base resources. Supporting site assessments and equipment installation is also key.

Role Overview

An Innovation Support Engineer is responsible for supporting and advancing automation and innovation projects within a dynamic engineering environment. This role involves collaborating across disciplines, supporting system design, testing, and implementation, and ensuring project completion within budget and schedule. The engineer provides technical support via various channels, troubleshoots hardware and software issues, and develops AI-powered tools for system monitoring and anomaly detection. Additionally, they assist in training teams, document resolutions, and contribute to knowledge base resources. Supporting site assessments and equipment installation is also key.

Responsibilities

• Collaborate with multidisciplinary engineering teams, production, and IT to optimize system performance
• Design, test, and implement automation solutions, ensuring reliability and scalability
• Provide technical support, troubleshoot issues, and document interactions
• Develop AI tools for system monitoring and resolution automation
• Support project planning, site assessments, and equipment configurations
• Create technical documentation and training materials
• Contribute to continuous improvement based on support feedback

Qualifications & Skills

• Bachelor’s Degree in Engineering or IT preferred
• 3-5 years of experience in engineering or IT roles
• Proficiency in MS SQL, MS Office Suite, and familiarity with Agile/Scrum
• Strong problem-solving, communication, and organizational skills
• Experience supporting HMI/SCADA systems is a plus
• Ability to work independently and collaboratively, with strong attention to detail
• Ability to travel up to 30%