Susquehanna Printing Company- PT and FT Customer Service Representative Circulation

Susquehanna Printing SSS; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading printing company is seeking a Customer Service Representative to provide exemplary service through phone communications. Candidates should have a high school diploma, customer service background, and be able to work weekends. Full-time and part-time positions are available with competitive benefits and a supportive work environment.

Benefits

4 weeks PTO to start

401(k) with Company Match

Employee Assistance Program

Wellness program

Qualifications

• Previous customer service experience preferred.
• Ability to speak clearly and use proper grammar.
• Basic typing skills required.

Responsibilities

• Provide courteous and efficient service to all callers.
• Handle inbound and outbound telephone responsibilities.
• Work with staff and supervisors.

Skills

Customer service

Clear communication

Basic typing

Education

High school diploma or equivalent

Job description

Description

The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers. Job includes both inbound and outbound telephone responsibilities. Must be available to work every weekend and a few days during the week.

About Us:

Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces the daily LNP newspaper and four local weekly newspapers, plus tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications. Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control.

Why Work for Us?

We know that employees are a business’s greatest asset and the primary driver of success. We are committed to attracting and retaining people who are bright, curious, flexible, and energetic.

Full Time Benefits:

• 4 weeks PTO to start (pro-rated for first year)
• Paid Holidays*
• Benefits: medical, prescription, dental, vision, short-term disability, basic life insurance
• 401(k) with Company Match*
• Wellness program
• Employee Assistance Program*
• Parental leave program
• Employee Referral Program*

* Part Time Benefits

Work Schedule:

We have two positions available:

• Part Time hours- Monday, Wednesday, and Friday 12-5pm and Sunday's 6am-1pm.
• Full Time hours- Monday, Thursday, and Friday 8:30am-4:30pm and Saturday and Sunday 5:30am-1pm. Off Tue and Wed.

Essential Job Functions:

• Work well with staff and supervisors
• PC computer operations and software products such as Newzware.
• Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances
• Inbound and outbound telephone responsibilities
• Follow all Standards and Acceptance guidelines and memos
• Know and understand all rates pertinent to the products and programs you sell
• Maintain acceptable production and accuracy levels
• Serve the needs of carriers and news dealers so they can meet customer expectations
• May complete recurring reports, standard form letters and memos
• May assist Circulation District Managers or management with project needs
• Ability to work in a fast-paced environment

Location

Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30, you have access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C.

Requirements

What are we looking for?

• High school diploma or equivalent
• Previous customer service experience is preferred
• Ability to speak clearly and use proper grammar
• Basic typing skills