Susquehanna Printing Company- PT and FT Customer Service Representative Circulation

Allus Consultoria Estratégica e Financeira; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in Lancaster is seeking a Customer Service Representative for part-time and full-time positions. Responsibilities include providing customer service to callers and managing circulation. This role requires excellent communication skills and the ability to work weekends. Join a team that values employee contributions and offers competitive benefits.

Benefits

4 weeks PTO to start

Paid Holidays

Medical, prescription, dental, vision benefits

401(k) with Company Match

Qualifications

• Previous customer service experience is preferred.
• Ability to speak clearly and use proper grammar.
• Basic typing skills.

Responsibilities

• Provide courteous and efficient service to all callers.
• Handle inbound and outbound telephone responsibilities.
• Maintain acceptable production and accuracy levels.

Skills

Customer service

Communication

PC skills

Education

High school diploma or equivalent

Job description

Susquehanna Printing Company- PT and FT Customer Service Representative Circulation

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Description

The

Description

The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers. Job includes both inbound and outbound telephone responsibilities. Must be available to work every weekend and a few days during the week.

About Us

Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces the daily LNP newspaper and four local weekly newspapers, plus tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications. Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control.

Why Work for Us?

We know that employees are a business’s greatest asset and the primary driver of success. We are committed to attracting and retaining people who are bright, curious, flexible, and energetic.

Full Time Benefits

• 4 weeks PTO to start (pro-rated for first year)
• Paid Holidays*
• Benefits: medical, prescription, dental, vision, short-term disability, basic life insurance
• 401(k) with Company Match*
• Wellness program
• Employee Assistance Program*
• Parental leave program
• Employee Referral Program*
• Part Time Benefits
  
  

Work Schedule

We have two positions available:

• Part Time hours- Monday, Wednesday, and Friday 12-5pm and Sunday's 6am-1pm.
• Full Time hours- Monday, Thursday, and Friday 8:30am-4:30pm and Saturday and Sunday 5:30am-1pm. Off Tue and Wed.
  
  

Essential Job Functions

• Work well with staff and supervisors
• PC computer operations and software products such as Newzware.
• Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances
• Inbound and outbound telephone responsibilities
• Follow all Standards and Acceptance guidelines and memos
• Know and understand all rates pertinent to the products and programs you sell
• Maintain acceptable production and accuracy levels
• Serve the needs of carriers and news dealers so they can meet customer expectations
• May complete recurring reports, standard form letters and memos
• May assist Circulation District Managers or management with project needs
• Ability to work in a fast-paced environment
  
  

Location

Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30, you have access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C.

Requirements

What are we looking for?

• High school diploma or equivalent
• Previous customer service experience is preferred
• Ability to speak clearly and use proper grammar
• Basic typing skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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Susquehanna Printing Company- PT and FT Customer Service Representative Circulation

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