Suspense Specialist

NCDOR; Apex (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

The North Carolina Department of Revenue seeks a Suspense Specialist for a full-time remote position in the Submissions Processing Division. The role involves timely processing of taxpayer submissions while ensuring data integrity. Candidates with administrative experience and proficiency in data analysis are encouraged to apply to contribute to efficient tax administration.

Benefits

12 paid holidays per year

14 vacation days per year

12 sick days/year

Paid Parental Leave

Best funded pension plan in the nation

401K, 457, and 403(b) plans

Public Service Loan Forgiveness Program eligibility

Academic Assistance eligibility

Qualifications

• Minimum 2 years of related administrative experience.
• High school diploma or equivalent required.
• Proficient in personal computer and software applications.

Responsibilities

• Post suspended documents to taxpayer accounts timely.
• Utilize Desk Instructions to resolve suspense reasons.
• Meet performance goals on suspended items.

Skills

Data analysis

Problem solving

Typing skills

Office procedures

Education

High school diploma or GED

Job description

4 weeks ago Be among the first 25 applicants

Description Of Work

NC08 This is a full time In-state Remote position.

The North Carolina Department of Revenue is recruiting for a Suspense Specialist in our Submissions Processing Division (SPD). SPD receives and processes taxpayer submissions consistently, efficiently, and effectively, while ensuring the confidentiality and integrity of that data. The submissions processed annually by SPD account for well over 90% of total revenues collected and more than 11 million tax returns processed by the Agency.

Description Of Work

Salary Grade: NC08 This is a full time In-state Remote position.

The North Carolina Department of Revenue is recruiting for a Suspense Specialist in our Submissions Processing Division (SPD). SPD receives and processes taxpayer submissions consistently, efficiently, and effectively, while ensuring the confidentiality and integrity of that data. The submissions processed annually by SPD account for well over 90% of total revenues collected and more than 11 million tax returns processed by the Agency.

SPD is organized into three sections: Electronic Submissions, Paper Submissions, and Staffing Administration. This position is in our Electronic Submissions section and the key responsibility of this position is to timely post suspended paper and electronic documents to taxpayer accounts. The employee will utilize current Desk Instructions (DIs) to determine the appropriate steps necessary to make corrections that will allow an item to post to the taxpayer's account. There are established current DIs for use in researching and resolving the various suspense reasons. Performance goals are in place for the expected number of suspended items to be worked as well as the acceptable error rate.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

• 12 paid holidays per year
• 14 vacation days per year which increase as length of service increases and accumulates year-to-year
• 12 sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Paid Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program
• Eligibility for Academic Assistance
  
  

Knowledge, Skills And Abilities / Competencies

• Proficient in using a personal computer including Microsoft and mainframe applications
• Intermediate keying and typing skills are required with experience using an adding machine
• Experience with the ability to analyze, problem solve, and interpret data leading to appropriate actions with processing tax returns
• Ability to meet and maintain work performance standards for quality and quantity
• Knowledge of general office procedures, methods, and practices are required with the ability to establish and maintain effective working relationships with others in a group setting or while working independently
  
  

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.

Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [e-mail] . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

Referrals increase your chances of interviewing at North Carolina Department of Revenue by 2x

Sign in to set job alerts for “Specialist” roles.

Raleigh, NC $50,000.00-$55,000.00 4 days ago

Raleigh, NC $55,000.00-$62,000.00 1 day ago

Social Media Community Management Specialist

North Carolina, United States $25.00-$28.00 25 minutes ago

Raleigh, NC $39,671.00-$69,426.00 1 day ago

Real Estate Acquisitions Specialist - Fully Remote

North Carolina, United States $85,000.00-$160,000.00 1 month ago

Plant Operations Specialist - N. Durham (POI)

Investigative Analyst - Special Investigations Division

North Carolina, United States $80,000.00-$125,000.00 1 week ago

Remote Travel Consultant – Hotels & Resorts Specialist

North Carolina, United States $20,000.00-$70,000.00 1 week ago

Criminal Justice Specialist II, Medicaid Investigations (65012758)

Plant Operations Coordinator- North Durham

Real Estate Dispositions Specialist - Fully Remote

North Carolina, United States $70,000.00-$120,000.00 1 month ago

Durham, NC $50,439.00-$76,417.00 5 days ago

Correctional Case Analyst Piedmont Correctional Institution

Raleigh, NC $37,782.00-$66,120.00 6 days ago

Raleigh, NC $37,865.00-$47,479.00 16 hours ago

Psychological Services Coordinator - Granville CI

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.