Survivor Outreach Services (SOS) Coordinator

Goldbelt, Inc.; Town of Texas (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a compassionate Survivor Outreach Services Coordinator to support families of fallen service members. This role involves providing critical information, referrals, and emotional support during challenging times. You will engage with families, coordinate with military agencies, and manage outreach events to ensure that survivors receive the necessary assistance and resources. The position requires strong communication skills, empathy, and a solid understanding of military regulations. Join a dedicated team that values your commitment and offers a comprehensive benefits package, making a meaningful impact in the lives of those you serve.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Qualifications

• Strong communication and organizational skills are essential for this role.
• Experience in military, government, or social services is required.

Responsibilities

• Provide ongoing assistance to families of fallen service members.
• Coordinate survivor outreach events and build partnerships.

Skills

Strong communication skills

Organizational skills

Empathy skills

Familiarity with Army regulations

Database management proficiency

Interpersonal relationship skills

Social sensitivity

Microsoft Word proficiency

Microsoft Excel proficiency

Education

3-5 years of related experience

Experience in military or social services environment

Tools

Government computer systems

Microsoft applications

Job description

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

As a Survivor Outreach Services (SOS) Coordinator, you provide information, referral, and outreach to the families of fallen service members. You collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment.

Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

Essential Job Functions:

• Survivor Engagement & Support
  • Contact, meet, and follow up with surviving families to provide ongoing assistance.
  • Coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals
  • Offer guidance on benefits, programs, and resources available to surviving families.
  • Serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development
  • Plan and execute survivor outreach events at state and national levels.
  • Build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support
  • Assess survivor needs, provide information, and make referrals to appropriate services.
  • Follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management
  • Maintain a current, comprehensive directory of resources and services.
  • Collaborate with the Casualty Assistance Center, ACS Support Coordinators, and other stakeholders to streamline service delivery.
• Administration & Record-Keeping
  • Document all interactions in relevant databases, ensuring data accuracy and confidentiality.
  • Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.

Qualifications

Necessary Skills and Knowledge:

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and accurate record-keeping.
• Ability to read, write, and speak English and effectively communicate with Soldiers, staff and Family members.
• Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of family members from diverse backgrounds.
• Ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel.

Minimum Qualifications:

• Minimum 3 – 5 years of related experience.
• Experience providing support services in a military, government, or social services environment.
• Must have a valid Driver’s License.
• Must be able to travel within 50 miles of the worksite routinely and long distances when required.
• Must have a favorable FBI fingerprint card check and initiate a Tier 1 or equivalent investigation (as determined by the Government) before access to Government system can be granted and shall maintain the level of security required for the life of the contract.

Preferred Qualifications:

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Additional experience with Army Community Service (ACS) or casualty assistance processes.

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.