Survivor Outreach Services (SOS) Coordinator

Goldbelt, Inc.; Topeka (KS); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Survivor Outreach Services Coordinator, where you'll play a vital role in supporting families of fallen service members. This position involves providing compassionate care and guidance, ensuring families receive the benefits and resources they need. You'll collaborate with various military and civilian agencies, organize outreach events, and maintain essential records. If you're passionate about making a difference and have a strong background in support services, this is an incredible opportunity to contribute to a meaningful cause while enjoying a comprehensive benefits package and a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Matching

Paid Time Off

Professional Development Opportunities

Qualifications

• 3-5 years of experience in military, government, or social services.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide outreach and support to families of fallen service members.
• Coordinate survivor outreach events and manage resources.

Skills

Communication Skills

Organizational Skills

Empathy Skills

Database Management

Interpersonal Relationship Skills

Social Sensitivity

Education

Experience in Military or Social Services

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

As a Survivor Outreach Services (SOS) Coordinator, you provide information, referral, and outreach to the families of fallen service members. You collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment.

Essential Job Functions:

• Survivor Engagement & Support
  • Contact, meet, and follow up with surviving families to provide ongoing assistance.
  • Coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals
  • Offer guidance on benefits, programs, and resources available to surviving families.
  • Serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development
  • Plan and execute survivor outreach events at state and national levels.
  • Build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support
  • Assess survivor needs, provide information, and make referrals to appropriate services.
  • Follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management
  • Maintain a current, comprehensive directory of resources and services.
  • Collaborate with the Casualty Assistance Center, ACS Support Coordinators, and other stakeholders to streamline service delivery.
• Administration & Record-Keeping
  • Document all interactions in relevant databases, ensuring data accuracy and confidentiality.
  • Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.

Necessary Skills and Knowledge:

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and accurate record-keeping.
• Ability to read, write, and speak English and effectively communicate with Soldiers, staff and Family members.
• Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of family members from diverse backgrounds.
• Ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel.

Minimum Qualifications:

• Minimum 3 – 5 years of related experience.
• Experience providing support services in a military, government, or social services environment.
• Must have a valid Driver’s License.
• Must be able to travel within 50 miles of the worksite routinely and long distances when required.
• Must have a favorable FBI fingerprint card check and initiate a Tier 1 or equivalent investigation (as determined by the Government) before access to Government system can be granted and shall maintain the level of security required for the life of the contract.

Preferred Qualifications:

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Additional experience with Army Community Service (ACS) or casualty assistance processes.

Pay and Benefits:
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.