Survivor Outreach Services (SOS) Coordinator

Goldbelt Glacier Health Services; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Survivor Outreach Services Coordinator. In this pivotal role, you will support families of fallen service members, ensuring they receive the necessary resources and guidance during their time of grief. Collaborating closely with various military and civilian agencies, you will facilitate seamless transitions of care and provide essential information on benefits and programs. This position offers a unique opportunity to make a meaningful impact in the lives of those who have sacrificed so much. Join a dedicated team committed to delivering exceptional support and care.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Matching

Paid Time Off

Professional Development Opportunities

Qualifications

• 3-5 years experience in support services within military or social services.
• Proficiency in database management and record-keeping.

Responsibilities

• Provide ongoing assistance to surviving families and coordinate care.
• Plan and execute outreach events at state and national levels.

Skills

Communication Skills

Organizational Skills

Empathy Skills

Database Management

Interpersonal Skills

Microsoft Word

Microsoft Excel

Education

Experience in Military or Social Services

Certifications in Grief Counseling

Training in Trauma-Informed Care

Job description

Survivor Outreach Services (SOS) Coordinator

Join to apply for the Survivor Outreach Services (SOS) Coordinator role at Goldbelt Glacier Health Services.

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. We are committed to providing transformative and comprehensive health operational capabilities to support our customers across scientific, clinical, technological, and program management areas.

Summary

As a Survivor Outreach Services (SOS) Coordinator, you will provide information, referral, and outreach to the families of fallen service members. You will collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment.

Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

Essential Job Functions:

• Survivor Engagement & Support
• Contact, meet, and follow up with surviving families to provide ongoing assistance.
• Coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals
• Offer guidance on benefits, programs, and resources available to surviving families.
• Serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development
• Plan and execute survivor outreach events at state and national levels.
• Build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support
• Assess survivor needs, provide information, and make referrals to appropriate services.
• Follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management
• Maintain a current, comprehensive directory of resources and services.
• Collaborate with the Casualty Assistance Center, ACS Support Coordinators, and other stakeholders to streamline service delivery.
• Administration & Record-Keeping
• Document all interactions in relevant databases, ensuring data accuracy and confidentiality.
• Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.

Qualifications

Necessary Skills and Knowledge:

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and accurate record-keeping.
• Ability to read, write, and speak English and effectively communicate with Soldiers, staff, and Family members.
• Demonstrate sufficient initiative, interpersonal relationship skills, and social sensitivity to relate to a variety of family members from diverse backgrounds.
• Ability to operate a personal or Government computer utilizing Microsoft applications, such as Word and Excel.

Minimum Qualifications:

• Minimum 3 - 5 years of related experience.
• Experience providing support services in a military, government, or social services environment.
• Valid Driver’s License required.
• Ability to travel within 50 miles of the worksite routinely and long distances when required.
• Favorable FBI fingerprint check and initiation of a Tier 1 or equivalent investigation before access to Government systems.

Preferred Qualifications:

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Additional experience with Army Community Service (ACS) or casualty assistance processes.

Pay and Benefits

The hourly pay range is $26.45 to $32.70. We offer a competitive salary based on experience, along with a comprehensive benefits package including medical, dental, vision insurance, a 401(k) plan with company matching, paid time off, and professional development opportunities.