Survivor Outreach Services (SOS) Coordinator

Goldbelt Glacier-Health Services, LLC; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a compassionate Survivor Outreach Services Coordinator to support families of fallen service members. This role involves providing vital information and resources, coordinating with various agencies, and ensuring continuous engagement with families during their time of grief. The ideal candidate will possess strong communication and organizational skills, along with a background in military or social services. Join a dedicated team that values hard work and offers a comprehensive benefits package, including medical and professional development opportunities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Matching

Paid Time Off

Professional Development Opportunities

Qualifications

• 3-5 years of experience in military, government, or social services.
• Strong communication and organizational skills required.

Responsibilities

• Provide support and resources to families of fallen service members.
• Coordinate outreach events and maintain partnerships with organizations.

Skills

Communication Skills

Organizational Skills

Empathy Skills

Database Management

Interpersonal Skills

Microsoft Office (Word, Excel)

Education

Experience in Military or Social Services

Tools

Database Software

Job description

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

As a Survivor Outreach Services (SOS) Coordinator, you provide information, referral, and outreach to the families of fallen service members. You collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment.

Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

Essential Job Functions:

• Survivor Engagement & Support
  • Contact, meet, and follow up with surviving families to provide ongoing assistance.
  • Coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals
  • Offer guidance on benefits, programs, and resources available to surviving families.
  • Serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development
  • Plan and execute survivor outreach events at state and national levels.
  • Build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support
  • Assess survivor needs, provide information, and make referrals to appropriate services.
  • Follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management
  • Maintain a current, comprehensive directory of resources and services.
  • Collaborate with the Casualty Assistance Center, ACS Support Coordinators, and other stakeholders to streamline service delivery.
• Administration & Record-Keeping
  • Document all interactions in relevant databases, ensuring data accuracy and confidentiality.
  • Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.

Qualifications

Necessary Skills and Knowledge:

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and accurate record-keeping.
• Ability to read, write, and speak English and effectively communicate with Soldiers, staff and Family members.
• Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of family members from diverse backgrounds.
• Ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel.

Minimum Qualifications:

• Minimum 3 - 5 years of related experience.
• Experience providing support services in a military, government, or social services environment.
• Must have a valid Driver's License.
• Must be able to travel within 50 miles of the worksite routinely and long distances when required.
• Must have a favorable FBI fingerprint card check and initiate a Tier 1 or equivalent investigation (as determined by the Government) before access to Government system can be granted and shall maintain the level of security required for the life of the contract.

Preferred Qualifications:

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Additional experience with Army Community Service (ACS) or casualty assistance processes.

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.