Survivor Outreach Services (SOS) Coordinator

Golden Key Group, LLC; North Riverside (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Survivor Outreach Services Coordinator to support families of fallen service members. This role involves providing vital information and resources, coordinating benefits, and ensuring a smooth transition of care during a challenging time. You will engage with families, organize outreach events, and manage resources while collaborating with military and civilian agencies. This position requires strong communication and organizational skills, along with a commitment to serving those who have sacrificed for our country. If you are dedicated to making a difference in the lives of others, this opportunity is for you.

Qualifications

• 3-5 years of experience in military, government, or social services.
• Strong communication and organizational skills are essential.

Responsibilities

• Engage and support families of fallen service members.
• Coordinate benefits and referrals for surviving families.

Skills

Communication Skills

Organizational Skills

Empathy Skills

Database Management

Interpersonal Relationship Skills

Microsoft Word

Microsoft Excel

Education

Experience in Military or Social Services

Certifications in Grief Counseling or Social Work

Tools

Government Computer Systems

Microsoft Applications

Job description

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

Overview

As a Survivor Outreach Services (SOS) Coordinator, you provide information, referral, and outreach to the families of fallen service members. You collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment.

Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

Essential Job Functions:

1. Survivor Engagement & Support
   • Contact, meet, and follow up with surviving families to provide ongoing assistance.
   • Coordinate with the state CAO to facilitate a smooth transition of care.
2. Benefits & Referrals
   • Offer guidance on benefits, programs, and resources available to surviving families.
   • Serve as a liaison between survivors and various military/civilian agencies.
3. Event Coordination & Partnership Development
   • Plan and execute survivor outreach events at state and national levels.
   • Build and maintain partnerships with organizations that provide complementary services.
4. Non-Clinical Support
   • Assess survivor needs, provide information, and make referrals to appropriate services.
   • Follow up on unresolved issues and maintain ongoing support relationships.
5. Resource Management
   • Maintain a current, comprehensive directory of resources and services.
   • Collaborate with the Casualty Assistance Center, ACS Support Coordinators, and other stakeholders to streamline service delivery.
6. Administration & Record-Keeping
   • Document all interactions in relevant databases, ensuring data accuracy and confidentiality.
   • Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.
7. Other duties as assigned.

Qualifications

Necessary Skills and Knowledge:

1. Strong communication, organizational, and empathy skills.
2. Familiarity with Army regulations and survivor benefit processes.
3. Proficiency in database management and accurate record-keeping.
4. Ability to read, write, and speak English and effectively communicate with Soldiers, staff and Family members.
5. Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of family members from diverse backgrounds.
6. Ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel.

Minimum Qualifications:

1. Minimum 3 – 5 years of related experience.
2. Experience providing support services in a military, government, or social services environment.
3. Must have a valid Driver’s License.
4. Must be able to travel within 50 miles of the worksite routinely and long distances when required.
5. Must have a favorable FBI fingerprint card check and initiate a Tier 1 or equivalent investigation (as determined by the Government) before access to Government system can be granted and shall maintain the level of security required for the life of the contract.

Desired Qualifications

1. Certifications in grief counseling, social work, or crisis intervention.
2. Training in trauma-informed care or mental health first aid.
3. Additional experience with Army Community Service (ACS) or casualty assistance processes.