Survivor Outreach Services (SOS) Coordinator

Goldbelt Glacier Health Services; Moreno Valley (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Survivor Outreach Services Coordinator to support families of fallen service members. This role involves providing vital information, referrals, and outreach, ensuring families receive the care they need during their time of grief. You will collaborate with various stakeholders, coordinate events, and manage resources effectively. With a focus on empathy and strong communication skills, this position offers a rewarding opportunity to make a significant impact in the lives of those affected by loss. Join a team dedicated to transforming healthcare delivery and providing exceptional support to those in need.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Professional Development Opportunities

Qualifications

• 3-5 years of experience in military, government, or social services.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide ongoing assistance to families of fallen service members.
• Coordinate survivor outreach events and build partnerships.

Skills

Communication Skills

Organizational Skills

Empathy Skills

Database Management

Microsoft Word

Microsoft Excel

Education

Experience in Military or Social Services

Certifications in Grief Counseling

Tools

Database Management Software

Microsoft Office Suite

Job description

Survivor Outreach Services (SOS) Coordinator

Join to apply for the Survivor Outreach Services (SOS) Coordinator role at Goldbelt Glacier Health Services.

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. The company is committed to offering transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

As a Survivor Outreach Services (SOS) Coordinator, you will provide information, referral, and outreach to the families of fallen service members. You will work closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment. Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

Essential Job Functions:

• Survivor Engagement & Support: Contact, meet, and follow up with surviving families to provide ongoing assistance; coordinate with the state CAO for smooth transition of care.
• Benefits & Referrals: Offer guidance on benefits, programs, and resources; serve as liaison between survivors and agencies.
• Event Coordination & Partnership Development: Plan survivor outreach events; build partnerships with organizations providing complementary services.
• Non-Clinical Support: Assess survivor needs; provide information and referrals; follow up on unresolved issues.
• Resource Management: Maintain resource directories; collaborate with stakeholders to streamline services.
• Administration & Record-Keeping: Document interactions; maintain data accuracy and confidentiality; send personal notes and invitations for ongoing engagement.

Qualifications

Necessary Skills and Knowledge:

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and record-keeping.
• Ability to communicate effectively with Soldiers, staff, and family members in English.
• Interpersonal skills and social sensitivity to relate to diverse families.
• Proficiency in Microsoft Word and Excel.

Minimum Qualifications:

• 3-5 years of related experience.
• Experience in military, government, or social services support roles.
• Valid Driver’s License.
• Ability to travel routinely within 50 miles and for long distances as required.
• Favorable FBI fingerprint check and initiation of Tier 1 or equivalent security clearance.

Preferred Qualifications:

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Experience with Army Community Service or casualty assistance processes.

Pay and Benefits

The hourly pay ranges from $28.85 to $34.62. Goldbelt offers a competitive salary based on qualifications and experience, along with comprehensive benefits including medical, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.