Survivor Outreach Services (SOS) Coordinator

Goldbelt Glacier Health Services; Hartford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Survivor Outreach Services Coordinator to support families of fallen service members. This role involves providing essential information and referrals, ensuring continuous care during their period of grief. You will collaborate with various military and civilian agencies to facilitate access to benefits and resources. The ideal candidate will possess strong communication and organizational skills, along with a deep understanding of the unique challenges faced by these families. Join a dedicated team committed to making a difference in the lives of those who have sacrificed for our country.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Professional Development Opportunities

Qualifications

• 3-5 years of experience in military or social services support.
• Familiarity with survivor benefit processes and Army regulations.

Responsibilities

• Provide ongoing support and resources to families of fallen service members.
• Coordinate outreach events and maintain partnerships with relevant organizations.

Skills

Communication Skills

Organizational Skills

Empathy Skills

Database Management

Interpersonal Skills

Education

Experience in Military Support

Experience in Social Services

Tools

Microsoft Word

Microsoft Excel

Job description

Survivor Outreach Services (SOS) Coordinator

Join to apply for the Survivor Outreach Services (SOS) Coordinator role at Goldbelt Glacier Health Services.

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. We are committed to providing transformative and comprehensive health operational capabilities to support our customers across scientific, clinical, technological, and program management areas.

Summary

As a Survivor Outreach Services (SOS) Coordinator, you will provide information, referral, and outreach to the families of fallen service members. You will collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment. Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

Essential Job Functions

• Survivor Engagement & Support: Contact, meet, and follow up with surviving families to provide ongoing assistance. Coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals: Offer guidance on benefits, programs, and resources available to surviving families. Serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development: Plan and execute survivor outreach events at state and national levels. Build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support: Assess survivor needs, provide information, and make referrals to appropriate services. Follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management: Maintain a current, comprehensive directory of resources and services. Collaborate with stakeholders to streamline service delivery.
• Administration & Record-Keeping: Document all interactions in relevant databases, ensuring data accuracy and confidentiality. Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.

Qualifications

Necessary Skills and Knowledge

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and accurate record-keeping.
• Ability to read, write, and speak English and effectively communicate with Soldiers, staff, and Family members.
• Demonstrate initiative, interpersonal skills, and social sensitivity to relate to diverse family backgrounds.
• Ability to operate a personal or Government computer utilizing Microsoft Word, Excel, etc.

Minimum Qualifications

• 3-5 years of related experience.
• Experience supporting military, government, or social services environments.
• Valid Driver’s License.
• Ability to travel routinely within 50 miles and long distances as required.
• Favorable FBI fingerprint check and initiation of Tier 1 or equivalent investigation before access to Government systems, maintaining security clearance throughout the contract.

Preferred Qualifications

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Experience with Army Community Service (ACS) or casualty assistance processes.

Pay and Benefits

The hourly pay range is $28.85 to $34.62. We offer a competitive salary based on qualifications and experience, along with comprehensive benefits including medical, dental, and vision insurance, 401(k) with company match, paid time off, and professional development opportunities.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Health and Human Services

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