Survivor Outreach Services (SOS) Coordinator

Goldbelt Glacier Health Services; Cranston (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing healthcare delivery and supporting families of fallen service members. As the Survivor Outreach Services Coordinator, you will play a vital role in providing compassionate care and assistance to grieving families. This position involves engaging with families, guiding them through available benefits, and coordinating outreach efforts with various organizations. You'll have the opportunity to make a meaningful impact during a challenging time, all while working in a supportive and professional environment that values your contributions and offers comprehensive benefits. If you're passionate about helping others and have the necessary skills, this role is perfect for you.

Benefits

Health Insurance

401(k) Plan with Matching

Paid Time Off

Professional Development Opportunities

Qualifications

• 3-5 years of related experience in military or social services support.
• Strong communication and organizational skills required.

Responsibilities

• Engage with families of fallen service members for ongoing support.
• Coordinate outreach events and maintain resource directories.

Skills

Communication Skills

Organizational Skills

Empathy

Knowledge of Army Regulations

Database Management

Interpersonal Skills

Microsoft Office Proficiency

Education

Experience in Military, Government, or Social Services

Grief Counseling Certification

Training in Trauma-Informed Care

Tools

Microsoft Office

Job description

Survivor Outreach Services (SOS) Coordinator

Join to apply for the Survivor Outreach Services (SOS) Coordinator role at Goldbelt Glacier Health Services.

Overview

Goldbelt Glacier is committed to accelerating healthcare delivery and providing superior force health readiness across military, federal, and civilian sectors. We focus on transformative, comprehensive health operational capabilities to support scientific, clinical, technological, and program management areas.

Summary

As an SOS Coordinator, you will provide information, referral, and outreach to families of fallen service members. You will work closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their grief and adjustment period.

Note: This position is contingent upon the successful award of a current bid contract.

Responsibilities

Essential Job Functions

• Survivor Engagement & Support: Contact, meet, and follow up with surviving families to provide ongoing assistance; coordinate with the state CAO for care transition.
• Benefits & Referrals: Guide families on available benefits, programs, and resources; serve as liaison with military/civilian agencies.
• Event Coordination & Partnership Development: Plan and execute outreach events; build partnerships with organizations offering complementary services.
• Non-Clinical Support: Assess needs, provide information, make referrals, and follow up on unresolved issues.
• Resource Management: Maintain resource directories; collaborate with stakeholders to streamline services.
• Administration & Record-Keeping: Document interactions accurately, maintain confidentiality, and ensure ongoing engagement through personal notes and invitations.

Qualifications

Necessary Skills and Knowledge

• Strong communication, organizational, and empathetic skills.
• Knowledge of Army regulations and survivor benefits.
• Proficiency in database management and record-keeping.
• Fluent in English, with effective communication skills with Soldiers, staff, and families.
• Interpersonal skills and social sensitivity to relate to diverse family backgrounds.
• Proficiency with Microsoft Office applications.

Minimum Qualifications

• 3-5 years of related experience.
• Experience in military, government, or social services support roles.
• Valid Driver’s License.
• Ability to travel routinely within 50 miles and for long distances as needed.
• Favorable FBI fingerprint check and Tier 1 or equivalent security clearance.

Preferred Qualifications

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Experience with Army Community Service (ACS) or casualty assistance processes.

Pay and Benefits

The hourly rate ranges from $28.85 to $34.62. We offer a competitive salary, comprehensive benefits including health insurance, a 401(k) plan with matching, paid time off, and professional development opportunities.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Health and Human Services