Survivor Outreach Services (SOS) Coordinator

Goldbelt Glacier Health Services; Cottage Grove (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate and organized Survivor Outreach Services Coordinator. In this pivotal role, you will provide essential support to families of fallen service members, ensuring they receive the guidance and resources needed during their time of grief. You will collaborate closely with various agencies, coordinate outreach events, and maintain a comprehensive directory of available services. This position offers a competitive hourly wage and a robust benefits package, making it an excellent opportunity for those passionate about helping others while working within a supportive team environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Matching

Paid Time Off

Professional Development Opportunities

Qualifications

• 3-5 years of related experience in military, government, or social services.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide ongoing assistance to families of fallen service members.
• Coordinate outreach events and maintain partnerships with organizations.

Skills

Communication Skills

Organizational Skills

Empathy Skills

Database Management

Microsoft Word

Microsoft Excel

Education

Experience in Military or Social Services

Valid Driver’s License

Tools

Database Software

Microsoft Office Suite

Job description

Survivor Outreach Services (SOS) Coordinator

Join to apply for the Survivor Outreach Services (SOS) Coordinator role at Goldbelt Glacier Health Services.

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across military, federal, and civilian landscapes. We are committed to delivering transformative and comprehensive health operational capabilities to support our customers across scientific, clinical, technological, and program management areas.

Summary

As a Survivor Outreach Services (SOS) Coordinator, you will provide information, referral, and outreach to the families of fallen service members. You will collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment. Please note that this position is contingent upon the successful award of a contract currently under bid.

Responsibilities

• Survivor Engagement & Support: Contact, meet, and follow up with surviving families to provide ongoing assistance; coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals: Offer guidance on benefits, programs, and resources available to surviving families; serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development: Plan and execute survivor outreach events at state and national levels; build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support: Assess survivor needs, provide information, and make referrals to appropriate services; follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management: Maintain a current, comprehensive directory of resources and services; collaborate with stakeholders to streamline service delivery.
• Administration & Record-Keeping: Document interactions in relevant databases, ensuring data accuracy and confidentiality; maintain regular contact through personal notes, cards, and invitations to ensure ongoing engagement.

Qualifications

Necessary Skills and Knowledge:

• Strong communication, organizational, and empathy skills.
• Familiarity with Army regulations and survivor benefit processes.
• Proficiency in database management and record-keeping.
• Ability to communicate effectively in English with Soldiers, staff, and Family members.
• Interpersonal skills and social sensitivity to relate to diverse family backgrounds.
• Proficiency with Microsoft Word, Excel, and other applications.

Minimum Qualifications:

• 3-5 years of related experience.
• Experience in military, government, or social services support roles.
• Valid Driver’s License.
• Ability to travel routinely within 50 miles and for long distances when required.
• Favorable FBI fingerprint check and initiation of Tier 1 or equivalent security investigation.

Preferred Qualifications:

• Certifications in grief counseling, social work, or crisis intervention.
• Training in trauma-informed care or mental health first aid.
• Experience with Army Community Service (ACS) or casualty assistance processes.

Pay and Benefits:

The hourly rate ranges from $28.85 to $34.62. We offer a competitive salary, comprehensive benefits including medical, dental, vision, 401(k) with matching, paid time off, and professional development opportunities.