Survivor Outreach Services Program Trainer

Patriot Enterprises LLC; Ellenwood (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Program Trainer to enhance the skills of the Survivor Outreach Services team. This role involves developing comprehensive training programs and delivering both remote and in-person training sessions. The ideal candidate will have a strong background in military funeral honors and a deep understanding of the sensitive nature of these services. Join a mission-driven team that supports service members and their families, ensuring they receive the necessary guidance and resources during challenging times. This position offers a unique opportunity to make a meaningful impact in the community.

Qualifications

• 3+ years of training experience in military funeral honors and outreach services.
• Strong understanding of sensitive nature of services and military culture.

Responsibilities

• Develop and provide training for SOS State Coordinators.
• Coordinate virtual SOS Annual Training events and submit reports.

Skills

Training Experience

Knowledge of Military Culture

Microsoft Office

Time Management

Remote Training Delivery

Education

High School Diploma or Equivalent

Job description

Description

Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The SOS Program Trainer develops, manages, and provides the training necessary to develop and maintain a high level of proficiency amongst the SOS staff. Trainers will assist with case transfers between components and from Casualty Mortuary Affairs Operations Division (CMAOD).

Duties and Responsibilities

The Program Trainer shall provide the following training to SOS State Coordinators

• New Hire Training Curriculum, shall include, but not limited to:
  • Program Policy / Guidance
  • Reporting Requirements
  • Database Use
  • Operations Handbook
  • Travel Policy & Requirements
  • Mandatory Training & Policies
  • New Hire IMCOM Online Training
• Program Training Curriculum, shall include, but not limited to:
  • Program Overview & Background
  • Program requirements & expectations
  • Duty to Warn
  • Database training (SOS Module & DCIPS)
  • Survivor Benefits
  • Meeting a Survivor face to face
• Continuing Training, shall include, but not limited to:
  • Targeted/Identified training
  • Database Training
  • New requirements, guidance & policies training
  • Professional Development training (program, professional, personal & wellness)
• Coordinate and conduct virtual SOS Annual Training events/conferences:
  • Develop a draft, agenda, training package and training evaluation forms and submit to the COR-RA for approval 45 days in advance of the virtual training event.
  • Submit an After-Action Report (AAR) to the COR-RA within 10 calendar days of the completion of the training event. The AAR shall summarize the details of the event, number of attendees, topics covered, summary of training evaluations, and any lessons learned or recommendations for future training events.
• Bi-Annual SOS Coordinator Training. All SOS Coordinators shall attend the 24-40 hour Installation Management Command (IMCOM) bi-annual training when offered.
• Regional Training. Additional Regional training events may be conducted virtually.

Education

• High school diploma or equivalent

Minimum Qualifications

• At least 3 years of relevant training experience in military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components
• Possess a strong sense of mission, focus, knowledge, and resourcefulness related to SOS
• Possess an understanding of the sensitive nature of SOS
• Ability to effectively deliver remote based and in-person training
• Knowledge of how to identify and maintain available resources and directories to help Families and survivors understand their benefits, facilitate referrals for bereavement counseling, and assist with navigating programs such as VA benefits, TRICARE, and educational opportunities
• Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
• Understand ARNG organization and structure and military culture
• Experience with Microsoft Office products
• Self-starter and good time management skills
• Ability to travel
• S. citizenship required
• Ability to pass extensive background investigation