Survey Operations Analyst supporting Field Operations - Part-time

National Opinion Research Center - NORC; Chicago (IL); Hybrid; USD 40,000 - 51,000; Part time

Benefits offered by this job

Retirement program

Holiday pay

Employee Assistance Program (EAP)

Free counseling

Job summary

NORC at the University of Chicago seeks a motivated Survey Operations Analyst to support data analysis and reporting within Field Operations. This is a part-time, intermittent role (~15-20 hours/week) with hybrid work in Chicago Loop as needed.

The position requires a Bachelor’s in a social science field, at least 1 year in field survey operations, strong analytical skills, and proficiency in Excel; additional experience with Access, SAS, and JavaScript is a plus.

Qualifications

• Bachelor's degree in Social Sciences, Survey Methodology, Statistics required.
• At least 1 year of relevant prior field survey operations experience.
• Strong analytical skills and problem-solving ability.

Responsibilities

• Extracts, compiles, and validates operational and productivity data for survey projects.
• Produces recurring performance and productivity reports using established metrics and templates.
• Assists with monitoring data accuracy and resolving basic data quality issues.
• Conducts standard analyses and summarizes results for review by senior staff or management.
• Supports quality assurance activities and helps identify operational trends or issues.
• Maintains documentation of reporting processes, metrics, and procedures.
• Assists with setup and maintenance of data sources or databases under guidance.
• Supports special projects such as audits or preparation of training materials.
• Collaborates with project teams and management to support reporting and operational needs.
• Perform other duties as assigned.

Skills

Analytical skills

Attention to detail

Communication skills

Team player

Education

Bachelor's degree in Social Sciences/Statistics

Tools

Excel

Access

SAS

JavaScript

CallMiner

Job description

JOB DESCRIPTION:

NORC at the University of Chicago is looking to hire a highly motivated individual for data analysis and reporting work for our Field Operations Department. This is a Part-time (internally called Intermittent) role, working approximately 15-20 hours per week.

Working closely with Field Operations management team, the Survey Operations Analyst is responsible for a broad range of critical management functions, overseeing data, reporting, and analysis for various functional areas of the facility and in-field studies. Activities include paradata extraction, analysis and reporting, productivity analysis and reporting, quality assurance related tasks, methodological improvement, and financial reporting.

Location: This is a hybrid role based in our Chicago Loop office, with regular in-office presence as needed.

Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position.

DEPARTMENT: Field Operations

Field Operations is primarily responsible for collecting data in support of NORC studies, in a timely and efficient manner, while meeting the highest standards for quality and integrity. The department staffs 800-1200 interviewers across all states with expertise in multi-mode data collection practices. Field Operations collaborates across research areas, support departments to coordinate project plans, and ensure appropriate resources are applied to achieve data collection success.

Field Managers provide direction and support to our Field Data Collectors and are often involved in the hiring and training process. They are additionally responsible for managing production and cost targets while assuring data quality.

RESPONSIBILITIES:

• Extracts, compiles, and validates operational and productivity data for survey projects.
• Produces recurring performance and productivity reports using established metrics and templates.
• Assists with monitoring data accuracy and resolving basic data quality issues.
• Conducts standard analyses and summarizes results for review by senior staff or
• management.
• Supports quality assurance activities and helps identify operational trends or issues.
• Maintains documentation of reporting processes, metrics, and procedures.
• Assists with setup and maintenance of data sources or databases under guidance.
• Supports special projects such audits or preparation of training materials.
• Collaborates with project teams and management to support reporting and operational needs.
• Perform other duties as assigned.

REQUIRED SKILLS:

• Bachelor's degree in Social Sciences, Survey Methodology, Statistics required.
• At least 1 year of relevant prior field survey operations experience.
• The successful candidate is a person with business acumen, superior analytical skills and a proven track record for identifying and solving problems.
• Ability to meet deliverable timelines, identify and resolve issues in a timely manner.
• Attention to detail.
• Strong communication skills, oral and written.
• Ability to work in a team environment.
• Significant experience with Excel is required.
• Experience with Access and SAS highly desirable.
• Experience with survey research is a plus.
• Experience with JavaScript is a plus.
• Experience with CallMiner is a plus.
• Willing to work flexible hours, approximately 15-20 hours per week, but could vary week to week.

SALARY AND BENEFITS:

The pay range for this position is $29.59 - $37.00/hour.

This position is classified as intermittent. Intermittent staff are eligible to participate in NORC's retirement program. NORC contributes directly to this account without any required employee contributions. In addition, intermittent staff are eligible to make pre-tax or post-tax contributions as part of NORC's Supplemental Retirement Plan. Intermittent staff who meet tenure requirements are eligible for three days of holiday pay. All staff at NORC, along with their significant others and dependent children who live at home, can receive free counseling and referrals through NORC's Employee Assistance Program (EAP).

NORC is committed to equity and transparency in its pay practices. We publish salary ranges and benefit information for every job. The listed hiring range reflects what we, in good faith, expect to pay at the time of posting, though actual compensation may vary and may be adjusted over time. A candidate's placement within the range depends on factors such as competencies, education, qualifications, experience, skills, performance, and organizational needs.

WHO WE ARE:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world‑class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we're known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT:

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.