Survey Interviewer

ICF; Austin (TX); Remote; USD 25,000 - 44,000; Part time

Job summary

ICF is seeking part-time remote Survey Research interviewers to support health-focused surveys. Responsibilities include delivering questions over the phone and accurately recording responses. Ideal candidates will possess strong communication skills and a high school diploma. Flexible hours offered.

Qualifications

• At least 6 months of call center or customer service experience preferred.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Deliver scripted questions over the telephone and record responses accurately.
• Engage positively with the public during surveys.

Skills

Active listening

Communication

Interpersonal skills

Flexibility

Education

High school diploma/GED

Job description

ICF is hiring flexible part-time REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients to deliver targeted effective health policy interventions. Do you have great telephone communication skills, computer entry, time management, and organization skills? If so, this might be the next role you are looking for—apply today.

This role is fully remote and part-time, approximately 20 - 29 hours each week. Hours of work can vary, and the ICF Recruiter will provide schedule options.

Watch the video below for a preview of this role:

Job Preview: Survey Interviewers at ICF - ICF (wistia.com)

Job Description:

1. Deliver scripted multiple-choice questions over the telephone and accurately record responses, often using a computer-aided telephone interviewing (CATI) system. Training will be provided on delivering the script and entering responses.

2. Engage positively with members of the public during each survey, remaining neutral and unbiased regarding their responses.

3. Build skills by learning from colleagues and your Team Lead, who support your progress and project goals. The aim is to develop highly trained and motivated team members who enjoy dynamic and rewarding work experiences.

4. Must be able to sit for long periods.

Required Qualifications:

• High school diploma/GED

• Must reside within one of the specified states: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Missouri, Montana, Louisiana, Idaho, Arkansas, & Alabama.

Preferred Skills/Experience:

• At least 6 months of call center, customer service, or collections experience preferred.

• Experience collecting and recording data from the public.

Professional Skills:

• Active listening and communication skills, both written and oral. Enunciate clearly and coherently.

• Ability to positively engage with the public and remain neutral during interviews.

• Strong interpersonal skills including courtesy, professionalism, and cooperation.

• Flexibility in work schedule with limited overtime as needed.

• Clear telephone voice and ability to read from a script accurately.

• Basic computer skills, including keyboard proficiency and data entry at 30 words per minute.

• Fluency in reading, writing, and speaking English.

• Ability to meet performance metrics.

Working at ICF

ICF is a global advisory and technology services provider that combines expertise with cutting-edge technology to help clients solve complex challenges, navigate change, and shape the future.

We are committed to building a workplace where everyone can thrive. We are an equal opportunity employer. For more information, read our EEO policy.

Reasonable accommodations are available for disabled veterans, individuals with disabilities, and those with religious beliefs. To request an accommodation, email [e-mail]. All information will be kept confidential.

Learn more about workplace discrimination rights and our benefits in the Transparency in Benefits Coverage Act.

Candidate AI Usage Policy

At ICF, AI tools are not permitted during interviews to ensure fairness and authenticity. Candidates needing accommodations involving AI should contact [e-mail].

Pay Range: The pay for this position, based on full-time employment, ranges from $25,839 to $43,926, depending on various factors including experience, skills, location, and certifications.