Surveillance Technician - Surveillance

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Tejon seeks a Surveillance Technician to monitor and protect gaming areas using advanced CCTV and access control systems. You will install, test, and maintain surveillance equipment across the facility, ensuring compliance with gaming regulations and internal policies.

The role requires strong technical skills and vigilant guest relations. The incumbent will troubleshoot issues, document repairs, and coordinate with maintenance and external vendors.

Qualifications

• Requires knowledge of 24/7 gaming operations.
• Experience installing, configuring, maintaining, and troubleshooting surveillance systems.
• Ability to lead projects and train staff.

Responsibilities

• Install and maintain surveillance equipment.
• Troubleshoot and repair faulty equipment promptly.
• Monitor areas under surveillance for compliance with policies.
• Coordinate services for repairs and installations.
• Respond to emergency callouts to facilitate repairs.
• Document service records and equipment locations.

Skills

Leadership

Troubleshooting

Project management

Training

Documentation

Communication

Teamwork

Security systems

Surveillance tech

Adaptability

Education

High school diploma

Tools

Surveillance equipment

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

SURVEILLANCE TECHNICIAN

The incumbent is responsible for performing technical surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained. He or she will perform surveillance of the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops by means of complex electronic and video equipment while promoting outstanding guest relations.

Essential Duties

• Solely responsible for the installation and maintenance of surveillance equipment.
• Troubleshoot and repairs faulty equipment in a timely manner.
• Observe and report all areas under surveillance to ensure compliance with the Tejon Gaming Commission’s policies and procedures.
• Ensure that all company and departmental procedures are followed; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Research, evaluate, make recommendations, and impact or provide expertise in the procurement of technical investigative equipment.
• Document and maintain detailed records (e.g. service requests, location of equipment, time and parts used for repairs, etc.)
• Schedule and/or coordinate services (e.g. repairs, installations, removal of equipment, preventative maintenance, etc.).
• Respond to 24-hour/day, seven day/week emergency callouts to perform and/or facilitate emergency equipment repairs anywhere technical investigative equipment is utilized.
• Test and evaluate new equipment to ensure that the equipment meets the parameters of Gaming Commission specifications.
• Performs other duties as assigned,

Knowledge Of

• Knowledge of a 24-hour, 7 days a week gaming operation.
• Knowledge of industry’s most sophisticated surveillance equipment, knowledge of the gaming industry and normal trends in losses, ability to recognize and monitor suspicious activities of team members and guests.
• Knowledge of gaming scams to foresee and defray losses to the company, knowledge of monitoring techniques, and ability to network with other gaming corporations and discuss surveillance activities.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Ability To

• Test and repair circuits and sensors, following wiring and system specifications.
• Drill holes for wiring in wall studs, joists, ceilings, or floors.
• Install, maintain, or repair security systems, alarm devices, or related equipment, following blueprints of electronic layouts and building plans.
• Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires, and strapping.
• Mount and fasten control panels, door and window contacts, sensors, or video cameras and attach electrical and telephone wiring to connect components.
• Examine systems to locate problems, such as loose connections or broken insulation.
• Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
• Mount raceways and conduits and fasten wires to wood framing, using staplers.
• Adjust sensitivity of units, based on room structures and manufacturers’ recommendations, using programming keypads.
• Order replacement parts.

Qualifications

• 1 to 3 years of progressively responsible experience in surveillance technology, security systems, electronics, low-voltage systems, information technology, or a related technical field preferred.
• Demonstrated advanced experience installing, configuring, maintaining, and troubleshooting surveillance or security technology systems.
• Previous experience providing technical leadership, employee training, project coordination, or supervisory support preferred.
• Demonstrated ability to independently troubleshoot complex technical issues and coordinate projects, system installations, upgrades, contractors, or vendors.
• This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent, as well as two years’ progressive experience in surveillance operations. Supervisory experience preferred.
• 20/20 corrected vision is required.

Skills

• Strong leadership, coaching, mentoring, and interpersonal skills
• Advanced technical troubleshooting and problem-solving skills
• Ability to lead technical projects from planning through completion
• Ability to effectively train and develop Surveillance Technicians
• Strong project- management, organizational, and coordination skills
• Ability to prioritize multiple projects, technical service requests, system failures, and operational needs simultaneously
• Ability to communicate technical information clearly to technical and non-technical personnel
• Strong technical documentation and recording skills
• Excellent interpersonal, oral, and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact the entire operation.
• PHYSICAL DEMANDS
• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino-related environmental factors including but not limited to excessive noise and constant exposure to the general public.