Surveillance Supervisor - Omaha

WarHorse Gaming LLC; Omaha, Northern (NE, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage

401K with Day 1 Vesting & CompanyMatch

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming Omaha is seeking a detailed Surveillance Supervisor to oversee daily surveillance operations on the day shift. You will lead a team, monitor casino operations via advanced surveillance systems, and ensure compliance with gaming regulations.

The ideal candidate has strong leadership and investigative skills, plus a deep understanding of casino operations and regulatory requirements. This role reports to Surveillance management and requires working varied hours.

Qualifications

• Must be 21 years or older.
• High school diploma/GED or equivalent experience required.
• Two years’ experience in casino surveillance; one year of supervisory experience preferred.
• Knowledge of gaming laws and NRGC regulations; ability to enforce internal controls.

Responsibilities

• Monitor coverage to meet gaming regulations and company policies.
• Oversee surveillance of gaming, simulcast, cash-handling areas; manage video documentation.
• Prepare and review incident reports; escalate to Surveillance management as needed.
• Coach and counsel team members; assist in performance reviews.
• Respond to regulatory requests and audits; maintain accurate surveillance records.

Skills

Leadership

Analytical thinking

Communication

Teamwork

Attention to detail

Decision making

Education

High school diploma/GED

Tools

Surveillance systems

MS Office

Job description

Summary

Surveillance Supervisor

WarHorse Gaming Omaha | Omaha, NEPay: BOE

SUMMARY DESCRIPTION

WarHorse Gaming Omaha is seeking a highly motivated and detail-oriented Surveillance Supervisor to oversee daily surveillance operations on the day shift. This role is responsible for protecting company assets, ensuring compliance with gaming regulations, and leading a team in monitoring casino operations through advanced surveillance systems.

The ideal candidate brings strong leadership, investigative skills, and a deep understanding of casino operations and regulatory compliance.

• ESSENTIAL JOB FUNCTIONS/DUTIES:
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Monitors to ensure overall coverage required by gaming regulations.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises, and prepares reports relating to any incident that is reported.
• Advises and implements any and all changes passed down from Surveillance management.
• Assists department management to ensure coaching and counseling and other personnel related matters are being handled appropriately.
• Assists in facilitating team member performance reviews.
• Monitors the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
• Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments. Reports all observed violations of gaming regulations to the Surveillance Shift Manager and Surveillance Manager, in accordance with department standard operating procedures, ensuring compliance and enforcement of all applicable NRGC gaming regulations and internal controls.
• Performs player evaluations while furthering knowledge of surveillance operations.
• Participates in any court actions relating to gaming violations in order to represent facts obtained by department.
• Implements approved policies and procedures.
• Responds to surveillance management and regulatory requests. Responds to requests of all other departments when applicable and necessary.
• Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security. Documents findings from these observations.
• Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity.
• Performs other tasks as assigned

JOB SPECIFICATIONS:

• Must be 21 years or older.
• High school diploma/ GED or equivalent experience required.
• Two (2) years’ experience in the casino surveillance field, with one (1) year of management/supervisory experience in the gaming industry preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to perform basic math, English composition skills, and computer functions.
• Knowledge of all table games preferred.
• Knowledge of slot machine usage and operation preferred.
• Knowledge of casino operations and gaming operations required.
• Knowledge of and enforcement of all gaming laws and regulations

CORE COMPETENCIES:

• Communication
• Analytical and Critical Thinking
• Teamwork Orientation.
• Attention to Detail
• Problem Solving/Analysis
• Risk Assessment
• Threat Assessment
• Trust/Integrity
• Initiative
• Decision Making
• Stress Management/Composure

BENEFITS:

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

TRAVEL REQUIREMENTS:

Travel is not required for this position.

WORK HOURS:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.However, preference may be extended to persons of Indian descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:

2 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

1 Exposure to secondhand smoke

1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:

1 Physical mobility: movement from place to place on the job, considering distance and speed

2 Physical agility: ability to maneuver body while in place

1 Ability to lift up to 50 lbs.

2 Physical strength to manage routine office materials and tools

2 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

2 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

3 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

COMMUNICATION:

2 Fluency in English

0 Fluency in another language

2 Verbal communication

2 Written communication

2 Non-verbal communication

SENSORY ABILITIES:

3 Ability to see

3 Ability to distinguish colors

2 Ability to hear

0 Ability to smell

0 Ability to taste

2 Sense of touch