Surveillance Operator - MGM Grand Detroit

MGM Resorts; Detroit (MI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Wellness programs

Health & income protection

Employee discounts

Free meals for employees

Networking opportunities

Volunteer opportunities

Partner discounts

Job summary

Detroit, MI-based MGM Resorts is seeking a Surveillance Operator to monitor casino operations via CCTV, review recordings, and ensure security and integrity of gaming activities. You will work with partner departments to support a safe guest experience and may collaborate with law enforcement as needed.

The ideal candidate will have a high school diploma or GED, strong math skills, color differentiation, and excellent English communication.

Qualifications

• Accurate basic math without calculator
• Ability to distinguish colors
• Professional appearance and demeanor
• Excellent telephone etiquette and communication
• Basic working knowledge of computer software including MS Office
• Fluent English in writing and speech
• High school diploma or GED required
• Ability to work varied shifts, including weekends and holidays

Responsibilities

• Observe and review casino operations with CCTV, archive video evidence
• Monitor casino operations and staff for policy compliance and fraud detection
• Pursue ongoing training to stay updated on rules and threats
• Support Gaming Authority and law enforcement; provide testimony when needed
• Maintain strict confidentiality of surveillance activities and information

Skills

Math proficiency

Color differentiation

English communication

Telephone etiquette

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Surveillance Operator, you will help cultivate a collaborative safe environment by working closely with partner departments to support and elevate the guest experience. Your role is essential in maintaining a fair, safe, and secure gaming atmosphere for both guests and team members.

THE STARTING RATE: $23.35

THE DAY-TO-DAY:

• Utilize a range of closed-circuit television (CCTV) systems to observe and review casino operations, record and archive audio/video evidence, and ensure the surveillance system is functioning properly
• Actively monitor all casino operations and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots, and Poker-to ensure compliance with policies and procedures, detect suspicious behavior, and help prevent fraud and theft
• Continuously enhance knowledge of game rules, internal policies, procedures, and emerging threats through ongoing training and professional development
• Collaborate with the local Gaming Authority and support external law enforcement agencies as needed; provide court testimony on behalf of the company when required
• Maintain strict confidentiality of all surveillance activities and sensitive information

THE IDEAL CANDIDATE:

• Proficient in basic math without use of a calculator
• Ability to distinguish colors
• Professional appearance and demeanor
• Excellent telephone etiquette and communication skills
• Basic working knowledge of various computer technology and software to include Microsoft Office applications
• Communicate clearly and effectively in English, both verbally and in writing
• Must have a high school diploma or GED
• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10984