Surveillance Operator - MGM Grand Detroit

MGM Resorts International; Detroit (MI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Wellness incentive programs

Health & Income Protection Benefits

Discounts on hotel, F&B, retail &娱乐

Job summary

MGM Resorts International is seeking a Surveillance Operator in Detroit, MI to monitor CCTV operations, review footage, and support a safe gaming environment. You will work with multiple departments, detect irregular activities, and contribute to fraud prevention.

The role requires strong English communication, basic math, and a professional demeanor, with shifts including weekends and holidays. Training is provided and confidentiality is essential.

Qualifications

• Requires high school diploma or GED.
• Ability to perform basic math and report accurately.
• Strong communication skills in English, both verbal and written.
• Familiarity with office software and surveillance systems is a plus.

Responsibilities

• Monitor CCTV systems across casino operations and review footage.
• Record, archive audio/video evidence, and ensure surveillance system reliability.
• Monitor multiple departments for policy compliance and detect fraud/theft.
• Maintain confidentiality of surveillance activities and data.
• Coordinate with Gaming Authority and law enforcement as needed.

Skills

Basic Math

Color Vision

Professional Demeanor

Telephone Etiquette

English Communication

Computer Literacy

Education

High School Diploma or GED

Job description

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Surveillance Operator, you will help cultivate a collaborative safe environment by working closely with partner departments to support and elevate the guest experience. Your role is essential in maintaining a fair, safe, and secure gaming atmosphere for both guests and team members.

THE STARTING RATE:

$23.35

THE DAY-TO-DAY:

• Utilize a range of closed-circuit television (CCTV) systems to observe and review casino operations, record and archive audio/video evidence, and ensure the surveillance system is functioning properly


• Actively monitor all casino operations and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots, and Poker—to ensure compliance with policies and procedures, detect suspicious behavior, and help prevent fraud and theft


• Continuously enhance knowledge of game rules, internal policies, procedures, and emerging threats through ongoing training and professional development


• Collaborate with the local Gaming Authority and support external law enforcement agencies as needed; provide court testimony on behalf of the company when required


• Maintain strict confidentiality of all surveillance activities and sensitive information

THE IDEAL CANDIDATE:

• Proficient in basic math without use of a calculator


• Ability to distinguish colors


• Professional appearance and demeanor


• Excellent telephone etiquette and communication skills


• Basic working knowledge of various computer technology and software to include Microsoft Office applications


• Communicate clearly and effectively in English, both verbally and in writing


• Must have a high school diploma or GED


• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally


• Health & Income Protection Benefits (For eligible employees)


• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts


• Free meals in our employee dining room


• Various programs and networking opportunities to help you get promoted


• Volunteer opportunities to give back to the community


• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

Are you ready to JOIN THE SHOW?