Surveillance Operator (FT)

ViziRecruiter,LLC.; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast-paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
• Observes and reports any and all gaming violations and/or thefts of company property.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment of SIS System to provide security for company assets and funds.
• Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required.
• Participates in court actions relating to gaming violations.
• Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.
• Maintains paper and video logs according to departmental and company procedures; writes reports as necessary.
• Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures.
• Reports and offers solutions for any area of vulnerability to loss from internal or external sources.
• Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Background in video or electronics strongly preferred; prior casino and support service experience a plus.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Thorough knowledge of casino games and operations preferred.
• Thorough knowledge of casino cheating, scams, card counting, and player evaluations preferred.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Highly organized and detail oriented.
• Vision correctable to 20/20 with normal color acuity.