Surveillance Operator - Borgata

MGM Resorts; United States; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Professional development

Career advancement

Networking opportunities

Volunteer programs

Wellness programs

Employee discounts

Free employee meals

Free on-site parking

Job summary

MGM Resorts International in Atlantic City, New Jersey, seeks a Surveillance Operator to join a team focused on safety, integrity and guest experience in a dynamic entertainment environment.

You will monitor CCTV, document incidents, coordinate with authorities, and help deter fraud while upholding company standards and confidentiality. The role requires a high school diploma and 1+ years of relevant experience, with a pay rate of $22.00 per hour and a benefits package.

Qualifications

• High School Diploma or GED is required.
• 1+ years of prior relevant experience is required.

Responsibilities

• Operate CCTV technology to monitor casino activities and review footage.
• Proactively monitor all casino areas, identify suspicious activity, deter fraud.
• Document incidents including guest complaints, errors, risk issues and theft.
• Maintain knowledge of rules, policies, and threats through training.
• Cooperate with Gaming Authority and coordinate with law enforcement; testify when needed.
• Identify trends by reviewing data and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

Education

High School Diploma or GED

Job description

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a key member of the Surveillance team, the Surveillance Operator champions a culture of collaboration, integrity, and service excellence. By working alongside partner departments, this role helps create a safe, fair, and welcoming environment while upholding company standards, policies, and regulatory requirements for guests and employees alike.

THE DAY-TO-DAY:

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

THE IDEAL CANDIDATE:

• High School Diploma or GED is Required
• 1+ Years of Prior Relevant Experience is Required

THE PERKS & BENEFITS:

• Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs
• A supportive and collaborative work environment
• Wellness incentive programs to help you stay healthy physically and mentally
• Companywide discounts on hotel, entertainment, shopping, and food & beverage
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
• Free on-site parking, making your commute hassle-free and convenient

VIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11869

Pay Rate:The rate for this role is:$22.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.