Surveillance Operator

Churchill Downs Incorporated; New Orleans (LA); On-site; USD 18,000 - 21,000; Full time

Job summary

Churchill Downs Incorporated is seeking a security oversight agent at Fair Grounds Race Course in New Orleans. You will observe casino operations, document irregular activities, and provide verbal and written reports to supervisors.

The role requires staying vigilant to maintain safety and integrity throughout the venue. Candidates should have 3–5 years of security or surveillance experience, be 21+, and able to obtain a Gaming and Racing License from the Louisiana Racing Commission.

Qualifications

• Experience in security or surveillance environments.
• Ability to observe, document, and report irregular activities.
• Ability to respond to inquiries from staff, regulators, or customers.

Responsibilities

• Document procedure infractions.
• Document incidents of theft and other events.
• Conduct surveillance and report to supervisor.
• Provide notices and reports to the Director.
• Recommend Close Watch on suspicious personnel.
• Monitor gaming areas and support investigations.
• Prepare clear, factual surveillance reports.
• Testify in court as needed.
• Safeguard confidential information.

Skills

Customer service

Surveillance

Report writing

Verbal & written reports

Job description

Select how often (in days) to receive an alert:

Property: Fair Grounds Race Course · Slots · OTB & Casinos

Pay Range: 13 - 15

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

JOB SUMMARY

Act as oversight and security agent for management and customers. Observe casino for irregular activities. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Documents procedure infractions
• Documents incidents of theft, etc.
• Conducts or assigns Close Watch or other special surveillance
• Informs Director of special observation requests
• Forwards all reports to Director
• Recommends Close Watch on personnel observed to be acting suspiciously
• Makes proper notifications of Gaming and other violations
• Represents Director in his absence
• Monitor and observe gaming establishments
• Conduct investigations
• Must be able to prepare Surveillance reports as required in a complete, factual and legible manner
• Testify as necessary in a court of law as a witness
• Safeguard all confidential information
• Perform all other duties, as assigned

REQUIRED SKILLS AND ABILITIES

Must be 21 years or older. Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.

EDUCATION AND EXPERIENCE

3-5 years of experience. Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds. Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.