Surveillance Dispatcher

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

401(k)

Job summary

Mystic Lake Casino Hotel is seeking a Surveillance Dispatcher to join our Surveillance Team. You will help coordinate communications, monitor CCTV and alarms, and generate logs and incident reports to support safety and asset protection across the casino and tribal operations.

The role requires 18+ years, a HS diploma or GED, and basic math and reading comprehension testing. Training completes within 30 days to six months, with weekly pay and health benefits for eligible team members.

Qualifications

• Must be 18+ with a HS diploma or GED.
• Experience in surveillance, dispatch, or security fields preferred.
• Must pass a skills test including reading comprehension and basic math.
• Complete training within 30 days to six months of hire.
• Proficient in Microsoft Office applications.

Responsibilities

• Coordinate telephone and radio communications for events and incidents.
• Monitor fire panels, access control, alarms, and safety systems.
• Maintain logs of radio transmissions and calls in reporting software.
• Generate dispatches, logs, and incident reports for the Security team.
• Review and attach digital media for regulatory documentation.
• Monitor CCTV coverage and assist in emergency operations as needed.

Skills

Communication

Multitasking

Calm under pressure

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Come join our Surveillance Team at Mystic Lake Casino! As a Surveillance Dispatcher, you'll work in a dynamic surveillance command center, monitoring operations, documenting incidents, and supporting guest and team member safety. This role is a great fit for candidates with experience or interest in surveillance, dispatch, security operations, command center environments, monitoring centers, investigations, emergency communications, loss prevention, and asset protection. Enjoy weekly pay, 401(k) starting day one, and health benefits. Whatever your career goals may be, let Mystic Lake Casino help get you there!

Starting pay at $21/hour. Resume required.

Job Overview:

The Surveillance Dispatcher coordinates communication and personnel for various events, including emergency situations. Receives requests for assistance from other departments, guests, or agencies through communications then prioritizes or advises personnel as needed. Utilizes CCTV and video management software to conduct safety audits of all areas, including all businesses and properties within the casino and Tribal Operations to provide for optimal asset protection and the safety of guests and team members. Monitors alarms and safety systems and maintains logs of all communications. Initiates daily logs, incident reports, audits, and work orders to document observations in accordance with regulations. Becomes a part of the emergency operations during large scale emergency events.

Illuminate Your Future: What You'll Do:

• Receives and disseminates telephone and radio communications relative to activities occurring within the SMSC GE and Community Properties. Types of calls and communications include those related to life safety for law enforcement and EMS, asset protection, and general information or awareness.
• Monitors and/or maintains fire panels, Crisis Alert system, access control, fire door alarms, and panic alarms.
• Maintains accurate records and logs of radio transmissions, telephone calls, and other pertinent information related to Security, Surveillance, Public Safety, law enforcement response and the dispatch center via reporting software.
• Generates dispatches, daily logs, and incident reports in support of the Security & Surveillance Team.
• Reviews, saves, and attaches digital media files (photos and video) for documentation required by the SMSC Gaming Commission Regulations, Minimum Internal Control Standards (MICS), and Surveillance Department procedures. Documentation may potentially be used to aid in subsequent criminal prosecution.
• Monitors CCTV coverage of all gaming and non-gaming areas, including all businesses and properties within SMSC to provide asset-protection, prevention of illegal activity, and the safety of guests and team members. Performs basic surveillance functions following established procedures, minimum internal control standards, and SMSC Gaming Regulations and acts in accordance with regulatory compliance through the monitoring and reporting of Title 31 requirements. Responsible for gaming and non-gaming areas.
• Assumes "Emergency Communications Center" responsibilities during all emergency situations. Performs emergency notifications to affected team members, Public Safety, law enforcement and upper management as directed.

Job Requirements:

• Must be 18 years of age or older and have a high school degree or GED.
• Any combination of post-secondary education/certifications in law enforcement, military or security fields, customer service sand/or related experience to equal one year.
• Must be able to pass a skills test which includes reading comprehension and basic math.
• Successful completion of training programs within first 30 days to six months of hire.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).
• Ability to prioritize several incidences (tasks) simultaneously in stressful situations while maintaining confidentiality with sensitive information.
• Demonstrated outstanding communication and comprehension skills; ability to communicate effectively in English (orally and written).
• Ability to remain calm and communicate details via phone or radio to responding team members or other authorized external responders during high stress incidents.
• Ability to provide consistent exceptional service towards guests, team members, and vendors/contacts.
• Relationships with any SMSC Gaming Enterprise team members in cash or asset handling departments must be disclosed to the Surveillance Operations Manager in order to determine if they pose a conflict of interest.

Outstanding Benefits & Awesome Perks:

Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are:

We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.