Surveillance Agent I

Habematolel Pomo of Upper Lake; Upper Lake (CA); On-site; USD 25,000 - 31,000; Full time

Job summary

Habematolel Pomo of Upper Lake is seeking a Surveillance Agent to protect casino assets and monitor operations for compliance. The role involves auditing employees, observing gaming floor activities, and maintaining surveillance documentation in a confidential environment.

Requires 18+ years, a high school diploma or GED, and successful completion of required training. Employment includes shift flexibility as the casino operates 24/7, with a pay range of $18.19–$22.43 per hour depending on

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED; or an equivalent combination of education and training.
• Pre-employment skill assessment covering basic computer skills, basic math, reading comprehension, and communication skills.
• All offers contingent upon signing confidentiality and passing drug screening and background checks; federal suitability considerations.

Responsibilities

• Protect casino assets and ensure security across all areas.
• Monitor casino activity for policy, internal controls, and gaming regulation compliance.
• Conduct mini-audits on employees to verify procedures.
• Observe pit drops, slot drops, chip/paper fills, and related activities.
• Maintain surveillance records and documentation.
• Notify supervisors of issues, risks, or irregular activities.
• Respond to authorized requests promptly and maintain confidentiality.

Skills

Effective communication

Written communication

Basic math test readiness

Training completion

Surveillance software

Regulatory standards understanding

Table games knowledge

Reading comprehension

Data access & office equipment

Education

High School Diploma or GED

Tools

Surveillance equipment

Surveillance databases

Job description

Description

The Surveillance Agent reports to the Surveillance Manager and assists in the protection and security of the Casino through monitoring Casino activities and auditing for regulatory compliance and adherence to internal policies and procedures.

Essential Duties and Key Responsibilities

• Assists in ensuring the proper protection and security of the Casino’s assets.
• Monitors activity in all areas of the Casino for compliance with Company policies and procedures, minimum internal controls, and gaming regulations.
• Conducts mini audits on employees to spot check for accuracy in work procedures.
• Observes pit drops, slot drops, chip/paper fills, and related activities.
• Completes and maintains a variety of surveillance records and documentation.
• Notifies appropriate supervisors regarding technical issues, suspicious behavior, security/safety risks, improprieties, violations, and/or illegal activity.
• Helps with and responds to authorized requests in a timely manner.
• Maintains the highest level of confidentiality and ethical behavior.

Skills & Abilities

• Effective communication skills; ability to communicate both orally and in writing in English with professionalism, respect, and courteousness.
• Must pass a basic math test.
• Must be able to successfully complete and pass required training provided by the department, including:
• Basic strategy
• Surveillance equipment
• Surveillance databases
• Report writing
• Internal theft
• Frauds and cheating detection
• Regulatory standards
• Casino departmental policies and procedures
• Table games
• Read and understand HPUL Tribal Gaming Commission Regulations, Minimum Internal Control Standard, and Tribal Internal Control Standards.
• Must possess proficient computer and technology skills to access data and utilize office equipment.

Education and Experience

Required:

• Must be at least 18 years of age.
• High School Diploma or G.E.D; or in lieu of education:
• Ability to successfully complete pre-employment skill assessment to evaluate the following areas:
• Basic computer and keyboarding skills
• Basic math skills
• Reading comprehension
• Communication skills
• All offers are contingent upon signing a confidentiality agreement and satisfactory completion of drug screening and background checks.?Employer observes federal standards for controlled substances.
• Must pass a regulatory suitability background investigation and receive authorization by the Habematolel Tribal Gaming Commission to hold a NIGC key gaming license.

Physical Requirements

• Utilizes visual and auditory surveillance technology as well as personal computers and office equipment.
• Work is subject to frequent sitting, intermittent standing, walking, bending.
• Work is performed in an environment with exposure to varying degrees of noise, including low lighting, and cool temperatures, 65 to 70 degrees.
• The Casino operates 24 hours per day; must be willing to work any hours/shifts as assigned.

Compensation

The hiring range for this position is $18.19 to $22.43 per hour. The compensation offered will fall within this range based on the candidate's applicable experience, education and skills.

Who We are as a Tribe

The Habematolel Pomo of Upper Lake is a federally-recognized native sovereign nation. Our primary purposes relate to the overall wellbeing of our Tribal Members and our families. We have active programs and relationships with our Pomo tribal neighbors in Lake County California that will help us preserve our Pomo culture. Many of these activities help us rediscover lost traditions, spiritual beliefs and help revive our dying languages. Because we know that the world is different than when our ancestors were here, our Tribe works very hard to learn different ways of achieving economic self-sufficiency. We engage in a variety of economic development strategies which would not only benefit our families but also our neighbors. We strive to make sure that wherever we do business, it is done in a manner which respects our neighbor’s and larger community’s needs. In this vein, our Tribe looks forward to working with you.

Indian Preference

Native American Indian preference shall apply to the position in accordance with Title VII of the Civil Rights Act of 1964 (42 U.S.C. § 2000e-2(i)), regulations of the Office of Federal Contract Compliance Programs (41 C.F.R. § 60-1.5(a)(7)), and/or other relevant laws. Applicants claiming Indian preference must submit verification of Indian eligibility with their application.