Surveillance Agent

Route 66 Casino Hotel Campus; New Mexico; On-site; USD 21,000 - 30,000; Full time

Job summary

Route 66 Casino Hotel Campus in New Mexico seeks a Surveillance Agent to observe gaming activities using video and audio equipment and report irregularities. You will monitor multiple areas, document transactions, and maintain confidentiality at all times.

The role requires adaptability to odd hours and a strong team spirit. The ideal candidate will have a High School Diploma or GED and up to two years of relevant surveillance or security experience, with familiarity in gaming rules and basic

Qualifications

• High School Diploma or GED is preferred.
• Twenty-four months of relevant work experience in surveillance, security or casino operations is preferred.
• Previous surveillance experience is preferred.

Responsibilities

• Maintain and use video/audio surveillance equipment to monitor gaming activities across multiple areas.
• Observe monetary transactions and document any procedural inconsistencies.
• Maintain confidentiality of duties, reports and investigations at all times.
• Work under pressure with flexible hours, including weekends and holidays.
• Draft written reports and maintain an official log of departmental activities.
• Be a team player and support coworkers to achieve common goals.

Skills

Surveillance

Security

Table games

Slots

Money handling

Education

High School Diploma or GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job Description

JOB DESCRIPTION

Position Title: Surveillance Agent

Department: Surveillance

Employment Classification: Non-Exempt

Position Summary/General Description:

A Surveillance Agent uses audio and video equipment to observe and report illegal activity and non-compliance of regulations, policies and procedures.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the corporation.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Maintain and use video/audio surveillance equipment to monitor gaming activities using multiple monitors. These functional areas include, but are not limited to: Casino table games, cashier cage, video slot machines, restaurant, coin booth, count, sort, money rooms, storage locations, vault, entrances, outdoor grounds, parking lots, stairs and open common areas.
• Observe monetary transactions/stations. Document all transactions for procedural inconsistencies.
• Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Follow standard operating procedures and departmental operating guidelines.
• Be knowledgeable of, or be willing to learn gaming rules, regulations/procedures for table games and video slot machines.
• Maintain radio contact with security personnel, casino managers and other surveillance personnel as assigned. Speak clearly, understand radio transmissions and operate assigned equipment.
• Work within, adhere to and contribute to an established operational chain of command.
• Prepare and maintain an official log of departmental activities.
• Document and collect evidence for casino use/or legal purposes.
• Make quick decisions under stressful conditions.
• Draft written reports and other documentation.
• Operate a hand controller lever effectively.
• Visually observe and discern screen images and make recommendations.

• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).

• Perform basic mathematical problems quickly and accurately.
• Perform repetitive duties over long periods of time.

• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).

• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

• High School Diploma or GED preferred.
• Twenty-four months of relevant work experience in one or more of the following: Surveillance, security, table games, slots or casino cage cashier with money/chip handling responsibility preferred.
• Previous surveillance experience preferred.

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).

Essential Physical Requirements:

• Requires the ability to sit, talk and repetitively use hands 51-100% of the time.
• Must have eyesight correctable to 20/20 and have no color blindness.
• Requires the ability to hear 25-50% of the time.
• Requires the ability to balance/climb, bend over, crawl, crouch/stoop, reach overhead, stand, walk and turn/twist 1-24% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 25- 50+ lbs. 1-24% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, make decisions, read and write 51-100% of the time.
• Requires the ability to organize and interpret data 25-50% of the time.