Surrogacy Journey Case Manager

Randstad (Schweiz) AG; Suwanee (GA); Remote; USD 50,000 - 70,000; Full time

Job summary

A dynamic company is seeking a Surrogacy Journey Case Manager to guide and support intended parents and surrogates throughout the surrogacy process. This role focuses on ensuring a positive experience while managing sensitive situations with utmost professionalism. It offers a flexible working environment and opportunities for personal and professional growth.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) matching

Paid time off

Qualifications

• At least four years in social work or Labor & Delivery.
• Experience with surrogacy or reproductive services is a strong plus.
• Background in working with women and pregnancies is highly desirable.

Responsibilities

• Manage all phases of the surrogacy journey, from initial match to postpartum support.
• Help surrogates and intended parents understand every step.
• Serve as the primary contact for intended parents, surrogates, and legal/medical teams.

Skills

Communication

Emotional Intelligence

Digital Tools Proficiency

Cultural Sensitivity

Education

Licensed Social Worker (LMSW or LCSW)

Job description

Are you ready to make a meaningful difference in people’s lives? For over 17 years, we’ve been helping surrogates and intended parents navigate the incredible journey of building families. As a Surrogacy Journey Case Manager, you’ll be at the heart of this process, guiding and supporting individuals with care and professionalism. If you’re empathetic, organized, and passionate about working with diverse families, this could be the perfect role for you.

Why You’ll Love Working Here

• Purpose-Driven Work: Every day, you’ll help create families and build connections that last a lifetime.
• Flexible Environment: Enjoy a blend of in-office and remote work options, allowing you to balance professional and personal priorities.
• Supportive Team Culture: Collaborate with a team of dedicated, like-minded professionals who share your passion for making a difference.
• Competitive Benefits: We offer comprehensive medical, dental, and vision insurance, life insurance, 401(k) matching, paid time off, and more.
• Growth Opportunities: Be part of an organization where your skills are valued, and there’s room to grow.
• Salary: Based on experience and qualifications.

What You’ll Do
As a Journey Manager, you’ll play a key role in ensuring a smooth and positive experience for everyone involved in the surrogacy process:

• Guide the Process: Manage all phases of the surrogacy journey, from the initial match to postpartum support.
• Educate and Support: Help surrogates and intended parents understand every step, providing thoughtful guidance along the way.
• Build Connections: Serve as the primary contact for intended parents, surrogates, legal experts, medical teams, and counselors.
• Communicate Proactively: Address questions, resolve challenges, and ensure everyone feels heard and supported.
• Maintain Confidentiality: Handle sensitive information with the utmost professionalism and care.
• Ensure Compliance: Follow ethical standards and industry regulations at all times.
• Collaborate with the Team: Work with colleagues to support shared goals and deliver the best outcomes.

What We’re Looking For
We’re seeking someone with the following qualifications:

• Education:Required: Licensed Social Worker (LMSW or LCSW)
• Experience: At least four years in social work (excluding internships) or Labor & Delivery. Experience with surrogacy, adoption, or reproductive services is a strong plus. A background in working with women and pregnancies is highly desirable.
• Skills: Exceptional communication (both written and verbal), strong emotional intelligence, and the ability to manage sensitive situations with care. Proficiency in digital tools is essential.
• Personal Traits: Organized, adaptable, and proactive. Empathy, professionalism, and a commitment to diversity, equity, and inclusion (DEI) are must-haves.
• Flexibility: Willingness to work outside typical office hours as needed, including evenings and weekends, to support surrogates and intended parents in different time zones or during critical moments in their journeys.
• Cultural Sensitivity: A proven ability to work effectively with individuals from various cultural, religious, and socio-economic backgrounds while respecting all family structures.

Additional Details

• Position Type: Full-time, salaried role (FLSA Exempt).
• Schedule: Monday-Friday, with flexibility for evenings and weekends as required to meet the needs of surrogates and intended parents.
• Work Location:Remote work.

Ready to Join Us?
If you’re passionate about helping families realize their dreams, we’d love to hear from you. Take the next step in your career by applying today and becoming a part of this life-changing work.