Surgical Unit Coordinator: Patient Flow & Admin Support

Mass General Brigham; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Mass General Brigham is seeking an administrative support professional to assist unit-based and hospital-wide clinicians and staff. The role acts as a liaison between patients, visitors and the clinical teams, ensuring priorities are organized and patient information remains confidential.

You will partner with nursing to coordinate day-to-day patient flow, including admissions, discharges and transfers, while delivering outstanding service in every customer interaction.

Qualifications

• High School diploma required; an associate degree is preferred.
• 1-2 years of administrative support experience is expected.
• NAHUC certification is preferred where applicable.

Responsibilities

• Provide clerical support to inpatient unit and hospital-wide clinicians and staff.
• Greet patients and families professionally and manage inquiries.
• Enter admissions, discharges and transfers in the EMR accurately.
• Coordinate scheduling of tests, procedures, and patient transport.
• Assist with payroll duties or staff scheduling as needed.

Skills

Time management

Strong communication

Attention to detail

Customer service mindset

Education

High School Diploma or Equivalent

Associate's Degree related field preferred

NAHUC certification preferred

Tools

MS Office

EMR systems

Job description

Mass General Brigham is seeking an administrative support professional to assist unit-based and hospital-wide clinicians and staff. The role acts as a liaison between patients, visitors and the clinical teams, ensuring priorities are organized and patient information remains confidential.

You will partner with nursing to coordinate day-to-day patient flow, including admissions, discharges and transfers, while delivering outstanding service in every customer interaction.