Surgical Support Specialist

Connected Surgical; New Orleans (LA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental/vision insurance

401(k)

Paid time off

Certification support

Paid training

Job summary

Connected Surgical is hiring an Operating Room & Sterile Processing Support Specialist to assist minimally invasive surgeries and manage the sterile-processing workflow. Training is provided, and certification support is offered.

No prior OR experience is required; candidates from hospitality or customer-service backgrounds are welcome. The role includes rotating on-call duties and a path to management within the company.

Qualifications

• Willing to obtain sterile-processing certification within 12 months of hire.
• No prior operating-room experience required; paid training provided.
• Relevant healthcare or service background welcomed, not mandatory.

Responsibilities

• Support minimally invasive procedures in the OR.
• Prepare OR and gather equipment for each case.
• Confirm surgeon's equipment needs before cases.
• Provide equipment support during procedures.
• Troubleshoot video systems and equipment.
• Maintain inventory and records of instruments.
• Follow infection prevention and safety protocols.
• Participate in rotating overnight, weekend, and holiday call.

Skills

Customer service

Communication

Attention to detail

Punctuality

Teamwork

Adaptability

Education

CRCST certification

CBSPD certification

Tools

Sterile processing equipment

Medical instrumentation

Job description

Start a specialized healthcare career in the operating room

$1,500.00 Sign-On Bonus + Paid Training

Connected Surgical is hiring an Operating Room & Sterile Processing Support Specialist to support minimally invasive surgical procedures and participate in the complete sterile-processing workflow.

You do not need previous operating-room experience or a surgical technology degree. Connected Surgical provides comprehensive paid training and sponsors the education and examination needed to earn an approved sterile-processing certification.

This is a highly active, hands-on position involving frequent walking, standing, and transportation of surgical instruments and equipment throughout the workday. Team members divide their time between supporting procedures in the operating room, performing sterile-processing duties, and transporting instrumentation and equipment between designated areas.

What you will do

As an Operating Room Support Specialist, you will:

• Support minimally invasive surgical procedures in the operating room
• Prepare the operating room and gather the equipment and instrumentation needed for each procedure
• Confirm the surgeon’s equipment and procedural needs before the case begins
• Remain available during procedures to provide equipment support
• Troubleshoot surgical video systems and other supported equipment
• Communicate professionally with surgeons, nurses, surgical technologists, hospital leaders, and other clinical team members
• Respond promptly to questions, service concerns, and changing procedural needs
• Help maintain accurate inventory, equipment, and instrumentation records
• Follow hospital policies, infection-prevention practices, safety requirements, and CSi service standards
• Deliver a consistently high level of customer service in a fast-paced clinical environment
• Participate in the team’s rotating overnight, weekend, and holiday call schedule
• Participate in daily decontamination, assembly and sterilization of surgical instruments.

Schedule and on-call responsibilities

The regular work schedule is Monday through Friday from 6:30 a.m. to 3:00 p.m.

This position also participates in a rotating call schedule shared among the CSi team. Call assignments include:

• Overnight call
• Weekend call
• Holiday call

Candidates must be able to respond reliably when scheduled for call. The specific call rotation and response expectations will be reviewed during the interview process.

No operating-room experience? We will train you.

Prior healthcare experience is welcome, but it is not required. Strong candidates may come from backgrounds such as:

• Hospitality, hotel, or restaurant leadership
• Customer service or account support
• Medical assisting or patient care
• Sterile processing or endoscopy
• Emergency medical services
• Surgical services
• Technical or equipment support
• Military medical, technical, or logistics roles
• Other positions requiring precision, professionalism, and composure

Your ability to learn, communicate, anticipate needs, and remain dependable is more important than having a traditional surgical background.

What we are looking for

The strongest candidates will demonstrate:

• Exceptional dependability and punctuality
• Strong customer-service and relationship-building skills
• Professional communication and personal presentation
• The ability to stay composed in a high-accountability environment
• Careful attention to detail and safety
• Initiative and the ability to anticipate what others needComfort learning medical terminology, surgical equipment, and technical procedures
• The ability to accept feedback and apply new information quickly
• A genuine interest in professional growth and advancement
• The availability and reliability required for rotating overnight, weekend, and holiday call

Management, healthcare, hospitality, or technical experience is helpful but not required. A college degree is welcome but not required.

Certification support

CRCST or CBSPD certification is preferred but is not required at the time of hire.

Employees who are not already certified must obtain an approved sterile-processing certification within twelve months of hire. Connected Surgical provides the approved study materials and pays the examination fee.

Compensation

• $44,100 annual starting salary for candidates who are not yet certified
• $47,100 annual starting salary for candidates holding a qualifying certification
• $1,500 sign-on bonus for eligible new hires

Sign-on bonus eligibility and payment terms will be explained during the hiring process and included in the employment offer.

Benefits

Connected Surgical offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance, with CSi paying 75% of the premium cost
• Company-paid life insurance
• Short- and long-term disability insurance
• Accident and critical-illness insurance options
• 401(k) retirement plan with company match
• 10 days of paid time off annually, accrued each pay period
• Five paid floating holidays annually
• Seven paid company holidays annually
• Employee recognition and reward programs
• Annual compensation-review eligibility
• Employer-sponsored certification support
• Paid training and professional development

A real path to management

Connected Surgical promotes its operational managers from within the company. Every current CSi operational manager began in the Surgical Support Specialist position.

Employees interested in leadership can participate in CSi’s Management Development Program, and management opportunities may become available after one year of successful employment.

This is more than an entry-level job. It is an opportunity to learn a specialized area of healthcare, work directly with surgical teams, and build a career with advancement potential locally and nationwide.

About Connected Surgical

Connected Surgical is a growing healthcare-services company supporting minimally invasive surgical procedures across the United States. We provide surgical instrumentation, video systems, technical support, and sterile-processing services while helping healthcare facilities improve service quality and control costs.

Our employees combine technical knowledge with exceptional customer service to support surgeons, clinical teams, and safe, efficient patient care.

Paid training is provided. No prior medical or operating-room experience is required.