Surgical Support Coordinator

US Oncology Network-wide Career Opportunities; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Oncology in San Antonio is seeking a Surgical Support Coordinator to help manage the continuum of surgical case coordination within department standards. The role supports TXO-Medical Center and coordinates pre-operative clearance testing and imaging as ordered.

You will work with patients, co-surgeons, vendors, and facilities to ensure accurate charting, timely referrals, and proper pre-surgical instructions.

Qualifications

• High School diploma or equivalent required.
• Minimum three (3) years of medical office or hospital experience.
• Experience with PMS and EHR platforms preferred.
• Proficiency with medical/surgical terminology and insurance benefits/authorization procedures.
• Must complete onboarding within 45 days of occupying position.

Responsibilities

• Oversee surgical case coordination within department standards.
• Coordinate pre-operative clearance testing and imaging as ordered.
• Manage case coordination among patients, co-surgeons, vendors, and facilities.
• Ensure reports are captured in the patient chart.
• Verify surgical details and pre-appointment instructions with patients.
• Obtain referrals and authorizations in advance per payor policy.
• Assist with financial clearance and patient care commitments before service.
• Manage physician OR blocks with facilities per policy.
• Maintain HIPAA confidentiality and handle confidential information.

Skills

Medical terminology

Insurance benefits & authorization

MS Office Suite

Surgery scheduling experience

Education

High School diploma or equivalent

Tools

MS Office Suite

PMS platforms

EHR platforms

Job description

Overview

The US Oncology Network is looking for a Surgical Support Coordinator to join our team at Texas Oncology! This position will support the TXO-Medical Center at our San Antonio location. The working schedule is Monday through Friday from 8:00am to 5:00pm.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Responsibilities

The essential duties and responsibilities:

• Effectively oversee and manage the continuum of surgical case coordination within department standards

• Coordinate, schedule, and authorize pre-operative clearance testing (e.g. cardiac, pulmonary) and any diagnostic imaging (e.g. CT, MRI, US, X-Ray) as ordered

• Effectively coordinates surgical cases between patients, co-surgeons, vendors, first assists, and facilities

• Ensure that reports (e.g. pathology, post-operative note, etc.) are captured in the chart

• Reviews and confirms with patients all surgical details and any pre-appointment instructions or protocols (e.g. arrival, bowel prep, etc.)

• Requests, reviews, and audits to ensure that appropriate referrals and authorizations are obtained in advance of all scheduled procedures/surgeries in adherence to medical policy as outlined by payors to ensure accuracy and prevent delay in reimbursement

• Evaluate service costs and execute financial clearance and patient care commitments prior to service delivery

• Manages physician operating room (OR) blocks with surgical facilities in accordance with facility policy

• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information

• Provides support and information to providers to problem solve and manage complex administrative issues

• Maintains strictest confidentiality; adheres to HIPAA guidelines/regulations

• Other duties as requested or assigned

Qualifications

The Surgery Support Coordinator will have the following experience:

Level 1

• High School diploma or equivalent required.

• Position requires at least three (3) years of medical office or hospital experience with progressive responsibility or equivalent combination of education and work experience. Clinical experience as a medical assistant or surgery scheduler preferred

• Knowledge of multiple PMS and EHR platforms preferred.

• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.

• Proficiency with medical and surgical terminology and knowledge of insurance benefits, eligibility, and authorization procedures.

• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position

Level Sr

• Position requires four (4) years of medical office or hospital experience with progressive responsibility or equivalent combination of education and work experience. Clinical experience as a medical assistant or surgery scheduler preferred.

COMPETENCIES:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate

• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility

• Uses Sound Judgement: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.

• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.

• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk and hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT

This is an in-office position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office site.