Surgical Support Associate - Full Time - Days - Heart Hospital

MHM Support Services; Town of Springfield (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Mercy Surgical Services in Wisconsin is seeking a Surgical Support Associate (Full-Time, Days) to join the perioperative team. Under the direction of the perioperative leader, you will assist in individualized patient care, support operating room preparation, equipment maintenance, and department operations to promote safe, high-quality patient care.

This role emphasizes teamwork, efficient patient flow, and compassionate care.

Qualifications

• High School Diploma or equivalent required.
• No prior healthcare experience required; healthcare experience is a plus.
• Basic Life Support (BLS) certification required within 90 days of hire.
• Certified Nursing Assistant (CNA) certification may be required based on location.

Responsibilities

• Assist in delivering individualized patient care to support patients' wellness.
• Clean and turnover operating and procedure rooms between cases.
• Maintain department equipment, supplies, and inventory.
• Prepare rooms and equipment to support efficient patient flow.
• Collaborate with physicians, nurses, and other healthcare team members.
• Assist in onboarding and training new team members.

Education

High School Diploma or equivalent

Job description

Position Details

Surgical Support Associate (Full-Time, Days)

Position Overview

Find your calling at Mercy! Under the direction of the perioperative leader, assists in the individualized care of the patient to achieve the patient’s highest level of wellness. Works cooperatively with others as part of a team; recognizes the importance of group goals. Performs designated clinical procedures and non-clinical support tasks essential to providing care to the patient.

The Surgical Support Associate is an integral member of the perioperative team, providing both clinical and non-clinical support to ensure safe, efficient, and high-quality patient care. Under the direction of the perioperative leadership team, this role assists with patient care activities, operating room preparation, equipment maintenance, and department operations. The Surgical Support Associate works collaboratively with healthcare professionals to promote positive patient outcomes and an exceptional care experience.

Key Responsibilities

Patient Care Support

Assist in delivering individualized patient care to support patients' highest level of wellness. Perform routine patient care activities, including patient transport, positioning, vital signs collection, and point-of-care (POC) testing. Observe and promptly report changes or unusual findings in patient condition to appropriate clinical personnel. Maintain patient safety, dignity, privacy, and comfort throughout the perioperative experience.

Operating Room & Department Support

Assist with cleaning and turnover of operating and procedure rooms between cases. Help maintain department equipment, supplies, and inventory to ensure operational readiness. Prepare rooms and equipment to support efficient patient flow and surgical schedules. Perform clerical and administrative duties as needed to support daily operations.

Team Collaboration & Communication

Collaborate effectively with physicians, nurses, and other healthcare team members to optimize patient care and departmental workflows. Assist in onboarding and training new team members based on established competencies. Communicate professionally and effectively in a fast-paced healthcare environment. Demonstrate flexibility in accepting assignments and delegated responsibilities within scope of practice.

Operational Excellence

Utilize sound clinical judgment and effective time-management skills. Demonstrate responsible stewardship of resources and supplies. Complete charge reconciliation processes and accurately document charges as required. Maintain compliance with required certifications, departmental education, and eLearning assignments. Support department staffing needs and perform additional duties as assigned.

Minimum Qualifications

Education

High School Diploma or equivalent required.

Experience

No prior experience required. Healthcare or patient care experience is preferred but not required.

Licensure

No licensure required.

Certifications

Basic Life Support (BLS) certification required within 90 days of hire. Certified Nursing Assistant (CNA) certification may be required based on location.

Physical Requirements

Ability to regularly push, pull, and/or lift up to 50 pounds. Ability to stand and walk for extended periods throughout each shift. Ability to perform repetitive physical movements including gripping, reaching, bending, kneeling, twisting, and squatting. Ability to work in a fast-paced, patient-focused environment.

Why Join Us?

This is an excellent opportunity for individuals interested in healthcare, perioperative services, or advancing a clinical career. You'll work alongside a highly skilled surgical team while making a direct impact on patient care and the overall surgical experience. Join our team and help create a safe, efficient, and compassionate environment for every patient we serve.

Safety/Risk Management

Follows Mercy policy and procedures related to safety, confidentiality, and patient rights/regulations. Demonstrates knowledge of and practices sound infection prevention techniques. Assesses safety needs and provides for a safe environment: ex: Fall Precautions; Restraint Management; Patient Identification; Unit/Departmental Specific Policies; Safe Patient Handling. Participates in Quality Improvement activities that ensure and enhance quality of patient care.

Technology

Utilizes unit specific technology to perform daily tasks and maintain appropriate communications (ex: computer, pagers, zone phones, Rover, etc.).

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.