Surgical Service Technician

Steris Corporation; Philadelphia (Philadelphia County); On-site; USD 53,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Procedural Service Technician, where you'll act as a trusted advisor to customers in the healthcare sector. This remote position focuses on the maintenance and support of cutting-edge medical devices, ensuring high-quality service in a fast-paced environment. You'll have the opportunity to enhance customer satisfaction through proactive communication, technical expertise, and relationship building. With a comprehensive benefits package and a commitment to employee growth, this role is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Comprehensive benefits package

Competitive pay

Extensive paid time off

Company vehicle

401(k) match

Tools provided

Opportunities for advancement

Qualifications

• 1-2 years of technical field service experience in healthcare products.
• Excellent knowledge of PCs, video technology, and networking.

Responsibilities

• Perform preventive and corrective maintenance on surgical product lines.
• Drive customer satisfaction through proactive communication and issue resolution.

Skills

Technical field service experience

PC knowledge

Video technology expertise

Networking knowledge

Customer communication

Education

Bachelor's degree

Tools

Windows

Web technologies

Job description

Audio/Visual Technician

Req ID: 49111

Job Category: Service/Technical Services

Location: Philadelphia, PA, US, 19176

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Procedural Service Technician acts as a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high-performing team. This position involves on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, lights, tables, video technology, warming cabinets, System 1e) in a high-stress healthcare environment. It also emphasizes providing superior Customer service through proactive interaction, communication, and utilizing technology for administrative and troubleshooting purposes.

This is a remote-based Customer-facing position. Candidates must be based in Pennsylvania or New Jersey to support and service assigned territory.

What You'll Do as a Procedural Service Technician

• Drive Customer satisfaction through proactive communication and resolving issues expediently.
• Perform preventive and corrective maintenance on STERIS Surgical product lines and related equipment, including disassembly, repair, troubleshooting, calibration, and certification.
• Conduct Customer training and in-servicing on equipment, coordinating with relevant managers.
• Ensure positive Customer experiences by performing installations, conversions, and site visits, coordinating with project teams.
• Utilize technology to complete administrative duties, including scheduling, service reports, and communication.
• Establish effective relationships with Customers and internal teams, proactively responding to issues and recommending product enhancements.
• Identify sales opportunities and communicate leads to management and sales staff.
• Abide by all hospital and STERIS protocols, including OR and sterile field guidelines.
• Assist with inventory procedures and resolve purchase order issues as needed.

The Experience, Skills, and Abilities Needed

Required:

• One to two years of technical field service experience in healthcare products or equivalent technical training.
• Excellent knowledge of PCs, video technology, networking.
• Valid driver’s license and ability to travel.
• Proficiency with Windows, web technologies, troubleshooting, and customer communication.

Preferred:

• Bachelor's degree preferred.
• Experience with OR medical devices, especially surgical equipment and OR integration.
• Technology integration experience.

What STERIS Offers

We value our employees and offer a comprehensive benefits package, including competitive pay, extensive paid time off, healthcare, company vehicle, tools, 401(k) match, and opportunities for advancement.

Pay range: $53,000.00 - $74,287.50, plus bonus eligibility. Rates depend on experience, education, and other factors.

STERIS is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.