Surgical Scheduler - GYN

shm; Bend (OR); On-site; USD 25,000 - 36,000; Full time

Job summary

VillageMD in Bend, Oregon seeks a motivated front desk administrator to greet patients, schedule appointments, and manage referrals. You will handle telephone inquiries, maintain patient charts, and coordinate with physicians and nursing staff to ensure smooth daily operations.

Ideal candidates will have a High School/GED, PSR experience, and strong English communication. This role emphasizes patient privacy, accuracy, and teamwork in a physician-led, patient-centric network.

Qualifications

• High School Diploma or GED required.
• Heartsaver within 30 days of hire.
• PSR/medical office experience preferred.
• Strong English communication skills (verbal and written).
• Excellent interpersonal and customer service skills.
• Accurate data entry and computer proficiency.
• Ability to organize and multitask in a fast-paced environment.
• Knowledge of medical terminology preferred.
• Experience with EHR and practice management software preferred.

Responsibilities

• Greet patients and families; schedule appointments and hospital/ambulatory admissions.
• Answer calls promptly and direct to appropriate staff; take accurate messages.
• Schedule tests, referrals, and update patient charts as needed.
• Maintain contact information and on-call schedules; protect patient privacy.
• Prepare charts for new patients and ensure proper forms are filed.
• Request and organize medical records and information for visits; print essential data.
• Reconcile encounters daily per policy; monitor supplies and equipment.

Skills

Customer service

Communication skills

Multitasking

English proficiency

Education

High School/GED

Associate degree preferred

Tools

EHR system

Practice Management System

Office software

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions:

• Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
• Answer the telephone promptly and dealing with callers needs expediously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.
• Schedules future appointments, tests, and completes referrals as ordered by the physician.
• Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers.
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available
• Reconciles encounters daily according to policy and guidelines.
• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.
• Performs various clerical duties including faxing, photocopying, filing and mailings.
• Obtains, verifies and updates patient information; maintains confidentiality according to policies
• Accurately completes any/all necessary forms for the patients.
• Respects patient's rights by knocking on the door, calling patient by name and identifying self before entering the patient's room.
• Establishes and maintains a positive working relationship with physicians and nursing staff
• Protects the privacy and confidentiality of patients and employees.
• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager

General Job functions:

• Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures.
• Arranges for specialty equipment/ services.
• Interacts with outside vendors / contracted services.
• Demonstrates understanding of submission of necessary documents for hospital.
• Verbalizes procedure for collection of pre-admission testing data.
• Demonstrates a working knowledge of insurance and pre-certification requirements.
• Arranges types and distributes schedule.
• Maintains office supplies and equipment.
• Provides training to other office staff.
• Logs surgical procedures.
• Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures.
• Verbalizes customer service skills to alleviate patient anxiety.
• Demonstrates customer service skills when communicating with peers.
• Collates and submits information.
• Communicates repair orders to appropriate personnel.
• Demonstrates good judgment in scheduling procedure to increase physician productivity.
• Demonstrates understanding of fire safety and emergency procedures.
• Other job duties as required.

Education, Certification, Computer and Training Requirements:

• High School Graduate or GED required. Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred. Previous office experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent interpersonal and customer service skills.
• Must have accurate computer data entry skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/AncillarySystems preferred.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through