Surgical Scheduler General Surgery Plymouth

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 28,929 - 38,930; Full time

Job summary

Beth Israel Lahey Health is looking for a Patient Scheduling Coordinator based in Plymouth, Massachusetts. The role involves coordinating patient scheduling for procedures and services while ensuring timely and accurate communication with patients about their appointments.

The ideal candidate will have a High School diploma, experience in computer systems, and strong customer service skills. This is a sedentary position with a pay range of $21.00 - $28.26 per hour, depending on various factors.

Qualifications

• High School diploma or GED required.
• Experience with computer systems and Microsoft Office applications preferred.
• Ability to communicate effectively in written and oral English.
• Knowledge of standard scheduling concepts and practices.

Responsibilities

• Schedules patients for various procedures and appointments.
• Collaborates with partners to manage resources and physician schedules.
• Maintains accurate patient and procedure data.

Skills

Written Communications

Oral Communications

Knowledge of scheduling procedures

Customer Service

Education

High School diploma or GED

Experience with web-based applications

Tools

Microsoft Office applications

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary

Coordinates the scheduling for all patient procedures and services.

Job Description

Essential Responsibilities

• Schedules patients for procedures; post‑operative appointments, pre‑admission testing, testing, surgery, follow‑up and wait‑list process. Notify patients in‑person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery.
• Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurate.

Required Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Experience with computer systems required, including web‑based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature Of The Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer / Veterans / Disabled