Central Scheduler

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 28,000 - 45,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access / Registration professional for on-site duties in Plymouth, MA. You will verify patient information, schedule appointments, and coordinate with physician offices to ensure accurate registrations.

The role requires at least 2 years of related experience, medical terminology knowledge, and strong typing and communication skills. EPIC experience is a plus, and the work environment resembles a fast-paced call-center setting.

Qualifications

• 2+ years of Patient Access/Registration or Scheduling experience required
• Medical terminology is required
• Must type accurately 30 WPM
• EPIC experience a plus
• Ability to work in a call center–like environment with periodic phone interactions
• Must be able to work on-site in Plymouth, MA

Responsibilities

• Verify complete orders and select the correct procedure or test based on physician orders
• Verify insurance eligibility and medical necessity; obtain referrals and authorizations and verify demographics
• Answer patient calls to schedule or reschedule appointments and inform patients of co-payment responsibilities
• Provide exam preparation instructions and ensure all instructions and information are communicated clearly
• Collaborate with scheduling departments and physician offices to coordinate patient care
• Perform clerical duties under the Central Scheduling Supervisor

Skills

Patient Access

Scheduling

Insurance verification

Medical terminology

Typing 30 WPM

Communication

Tools

EPIC system

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

40hpw; Day Shift 9:00am-5:30pm; Monday-Friday; On-site at Cordage Park, Plymouth, MA

Originally posted 3/6/26, updated 3/24/26; Edited 7/21/26

Duties/Responsibilities

Job Description

• Responsible for verification of complete orders/ selection of the correct procedure / test to be done based on the physician order, verifying insurance eligibility, checking medical necessity of test against diagnosis, referral and/or authorization verification and co-payment identification.
• Responsibilities also include taking patient phone calls to schedule or reschedule appointments, verifying and obtaining accurate patient demographic information, providing exam preparation instructions, and informing patients of any co-payment responsibilities.
• This is all done as efficiently and quickly as possible while maintaining a pleasant and helpful demeanor and ensuring that all procedures are followed in a manner that is consistent.
• This position works closely with the departments it schedules for as well as with physician offices.
• Performs clerical duties as assigned by and under the direct supervision of the Central Scheduling Supervisor.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required

• A minimum of 2 years Patient Access /Patient Registration, Scheduling, Patient Accounts, or Physician Office experience required, in which there was direct hands on of verification of eligibility, obtaining referrals and authorizations, and/or registration of demographic and insurance information.
• Medical terminology is required.
• Problem solving, customer service with strong interpersonal skills.
• Must type accurately 30 WPM.
• EPIC experience a plus.
• Ability to work quickly and interact in a helpful, pleasant and courteous manner. A majority of the position is working in a call center like atmosphere taking calls from patients one after another. The ability to stay seated without interruption or distraction is required.

Registration/Certification

N/A

Physical/Environmental Requirements

This job requires mostly sitting, with periodically walking to fax if needed, some bending, reaching, standing, and lifting not more than 10 lbs. Constant use of hearing, sight speech and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.

Pay Range

$18.81 - $33.00

This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled