SURGICAL SCHEDULER

2600 White Plains Hospital Medical Center; United States; On-site; USD 30,000 - 41,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a WPPA Surgical Scheduler to coordinate all procedures and surgeries in the Physician Practice, serving as liaison among patients, providers, clinical teams, and perioperative departments.

The role emphasizes scheduling, pre-certification, insurance verification, and accurate chart maintenance, with collaboration across scheduling teams and allied departments to ensure a positive patient experience.

Qualifications

• High School Required or GED; 4–6 years minimum of administrative office experience.
• 1–3 years of surgical scheduling experience preferred.
• Proficiency with electronic health records prior; familiarity with medical terminology helpful.

Responsibilities

• Schedules and coordinates all procedures and surgeries.
• Obtains pre-certification and verifies insurance coverage and patient demographics.
• Maintains accurate charts, answers calls, relays messages and provides information to patients.

Skills

Communication skills

Medical terminology

Team coordination

Education

High School Diploma or GED

Tools

Meditech

EPIC

OMP

EMMI

Microsoft Office

Job description

Location and Schedule

City/State: White Plains, New York

Department: WPHPA Gastro DDNCW_1

Work Shift: Day

Work Days: MON-FRI

Scheduled Hours: Day

Hours Per Pay Period: 80

Pay Rate/Range: $22 - $30

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The WPPA Surgical Scheduler is responsible for scheduling/coordinating all procedures and surgeries in the assigned Physician Practice and acts as the liaison between the patient, provider, clinical team, and WPH perioperative departments.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors
• Fulfills responsibilities as assigned which may including scheduling all testing/procedures/surgeries; obtaining pre-certification for testing/procedures/surgeries; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure information is accurate and complete; answers telephones, relays messages, and provides information
• Works collaboratively and maintains effective communication with patients to review all required pre- and post- operative/procedure requirements, following up as necessary
• Works collaboratively with WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and all other stakeholders as needed
• Works with the department patient care teams to promote a positive patient experience
• Works independently to prioritize, organize, and manage a daily assignment within the normal work period
• Recognizes problem situations, sets priorities appropriately, offers feasible solutions, initiates appropriate actions
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues
• Participates as a member of the patient care team and responsible for participating in daily huddles and regularly scheduled practice team meetings
• Attends in-services as required/requested
• Cross-trains as back up to other business office positions as requested
• Communicates self-learning needs to department manager
• Demonstrates proficiency in computer software including Meditech, EPIC, OMP, EMMI, Microsoft Office Suite
• Adheres to WPH infection control standards including, but not limited to hand hygiene
• Completes annual mandatory requirements including Occupational Health Requirements
• Performs all other related duties as assigned

Qualifications

• High School Required or GED 4-6 years Minimum 5 years of experience using administrative office skills required.
• 1-3 years Previous experience in surgical scheduling preferred.
• Proficiency in electronic health records preferred. (Low proficiency)
• Familiarity with medical terminology preferred. (Low proficiency)

White Plains Hospital Medical Center is an equal employment opportunity employer.

White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley.

The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas.

White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights, and Scarsdale Medical Group locations in Harrison and Scarsdale.

The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) - the highest distinction offered by the federal agency - for the fourth consecutive year.

In addition, the Hospital received its third Magnet designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country.

White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades, and in 2025 was awarded an "A" Safety Grade from the Leapfrog Group for the 14th consecutive time.