SURGICAL SCHEDULER

White Plains Hospital; Claremont (NH); On-site; USD 32,000 - 47,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Surgical Scheduler to coordinate procedures and surgeries within the WPPA Heart & Vascular practice. The role acts as a liaison among patients, providers, and perioperative teams, ensuring smooth scheduling and accurate patient records.

Responsibilities include obtaining pre-certifications, confirming insurance, and updating charts. Proficiency with Meditech, EPIC, and MS Office is expected, with experience in surgical scheduling preferred.

Qualifications

• High School or GED required.
• 5 years of experience using administrative office skills.
• 1-3 years experience in surgical scheduling preferred.
• Proficiency with electronic health records preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Schedules and coordinates all procedures and surgeries for the Physician Practice and acts as liaison between patient, provider, clinical team, and perioperative departments.
• Obtains pre-certification for testing and procedures; verifies insurance and patient demographics; updates charts for accuracy.
• Answers phones, relays messages, and provides information to patients and staff.
• Collaborates with surgical scheduling team, clinics, radiology, anesthesia, physicians, patient advocacy, and other stakeholders.
• Promotes positive patient experience and prioritizes daily assignments.

Job description

City/State:

White Plains, New York

Department:

WPHPA Heart & Vascular_3

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 AM-4:30 PM

Hours Per Pay Period:

75

Pay Rate/Range:

$23.1912 to $33.9332

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The WPPA Surgical Scheduler is responsible for scheduling/coordinating all procedures and surgeries in the assigned Physician Practice and acts as the liaison between the patient, provider, clinical team, and WPH perioperative departments.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors
• Fulfills responsibilities as assigned which may including scheduling all testing/procedures/surgeries; obtaining pre-certification for testing/procedures/surgeries; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure information is accurate and complete; answers telephones, relays messages, and provides information
• Works collaboratively and maintains effective communication with patients to review all required pre- and post- operative/procedure requirements, following up as necessary
• Works collaboratively with WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and all other stakeholders as needed
• Works with the department patient care teams to promote a positive patient experience
• Works independently to prioritize, organize, and manage a daily assignment within the normal work period
• Recognizes problem situations, sets priorities appropriately, offers feasible solutions, initiates appropriate actions
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues
• Participates as a member of the patient care team and responsible for participating in daily huddles and regularly scheduled practice team meetings
• Attends in-services as required/requested
• Cross-trains as back up to other business office positions as requested
• Communicates self-learning needs to department manager
• Demonstrates proficiency in computer software including Meditech, EPIC, OMP, EMMI, Microsoft Office Suite
• Adheres to WPH infection control standards including, but not limited to hand hygiene
• Completes annual mandatory requirements including Occupational Health Requirements
• Performs all other related duties as assigned

Qualifications

• High School Required or
• GED
• 4-6 years Minimum 5 years of experience using administrative office skills required. Required
• 1-3 years Previous experience in surgical scheduling preferred. Preferred
• Proficiency in electronic health records preferred. (Low proficiency)
• Familiarity with medical terminology preferred. (Low proficiency)

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.