Surgical Onsite Specialist (MA, CT & RI)

Medtronic; Springfield (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading medical technology company is looking for a Surgical Onsite Specialist in Springfield, Massachusetts. You will provide case support, customer training, and ensure proper product utilization in surgical centers. The ideal candidate has a Bachelor's degree and at least 1 year of relevant experience. This role emphasizes communication and engagement and offers competitive compensation and benefits.

Benefits

Health insurance

401(k)

Sales Incentive Plan

Qualifications

• At least 1 year of experience in a field-based role requiring 25% travel.
• Over 1 year of clinical OR experience is preferred.

Responsibilities

• Provide real-time procedural assistance within the territory.
• Lead in-service training for surgical staff.
• Assist with product trials and implementation.

Skills

Excellent communication skills

Strong computer skills (MS Office, PowerPoint, MS Teams)

Clinical or hospital experience

Education

Bachelor’s degree

Job description

We anticipate the application window for this opening will close on - 1 Sep 2025.

At Medtronic, you can begin a lifelong career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers that Change Lives

Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with training, mentorship, and guidance to own your future success. Join us for a career in sales that changes lives.

A Day in the Life

The Surgical Onsite Specialist (SOS) provides case support, customer support, training, education, and solution implementation assistance across Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account, in partnership with the Surgical Account Manager (SAM). The SOS plays a critical role in lead generation, sales support, and market expansion, contributing to the organization’s growth and success.

Commercial (Onsite)

We seek a committed professional residing within the territory, driving to multiple accounts regionally. A valid driver’s license is essential, with 25% - 50% travel outside the territory, offering broader engagement opportunities.

Job Responsibilities

Customer Support

• Provide real-time procedural assistance within the territory.
• Offer technical troubleshooting support to ensure successful product use.
• Serve as a trusted resource for physicians and surgical teams in the OR.

Customer Engagement & Communication

• Act as a primary contact during procedures.
• Ensure clear communication between customers and colleagues.
• Report concerns and opportunities to the SAM.

Equipment Upgrades & Maintenance

• Perform equipment and software upgrades.
• Conduct fleet audits for optimal performance and compliance.

Training & Education

• Lead in-service training for surgical staff.
• Support Resident Labs, MedEd courses, RPEs, and CE programs.

Sales & Implementation Support

• Assist with product trials, implementation, and conversions.
• Support regional product adoption strategies.

Inventory Management

• Maintain accurate surgical product tracking.
• Ensure inventory levels meet needs.

Success Metrics

• Achieve/exceed sales objectives through product utilization and engagement.
• Secure and expand accounts via procedural support.
• Generate and track leads in SFDC.

Product Portfolio

• Stapling, Energy, Access & Instrumentation, OR Safety, Wound Closure, GYN & Hernia.

Minimum Requirements

• Bachelor’s degree.
• At least 1 year of experience.
• Field-based role requiring 25% travel.

Nice to Have

• Over 1 year of clinical OR experience.
• Excellent communication skills.
• Clinical or hospital experience.
• Strong computer skills (MS Office, PowerPoint, MS Teams).
• Results-driven, action-oriented, with the ability to demonstrate products.
• Valid driver’s license with a clean record.
• Ability to travel up to 50%, including overnight/weekends.

Physical Job Requirements

The physical demands include mobility, interaction with computers, and communication via various media. Reasonable accommodations can be made for disabilities. Specific work conditions and physical requirements should be confirmed with HR.

Benefits & Compensation

Medtronic offers a competitive salary and benefits package, including health insurance, 401(k), incentive plans, and more. Salary range: $70,000. This role is eligible for a Sales Incentive Plan. Benefits vary based on employment status and location. Further details are available on our benefits page.

About Medtronic

We lead in healthcare technology, committed to solving health problems globally. Our mission is to alleviate pain, restore health, and extend life, driven by a diverse and passionate team of over 95,000 employees. Learn more about our mission and diversity efforts on our website.

We are an equal opportunity employer, providing accommodations for individuals with disabilities. For roles involving work in Los Angeles County, review the specific job duties and criminal history considerations as per local laws.