Surgical Liaison

MedStar Health; Washington (District of Columbia); On-site; USD 33,000 - 58,000; Full time

Job summary

MedStar Health is seeking a skilled perioperative family liaison to support families of surgical patients during the perioperative period. This role serves as the communication link between families, patients, and staff and ensures information is conveyed accurately and compassionately.

The ideal candidate will hold an Associate’s degree (Nursing preferred) and have 1–2 years of acute care experience, with strong communication and customer service skills.

Qualifications

• Associate’s degree in Nursing preferred.
• Associate’s degree in Related field required.

Responsibilities

• Supports families of surgical patients by coordinating information between family, patient and staff.
• Collaborates with nursing staff, volunteers and surgeons to facilitate private, timely communication of patient progress to families.
• Relays messages between patient family and surgeon and ensures privacy and emotional support.
• Assists families with hospital resources and directions within the facility.
• Escorts families to PACU after surgery as needed and ensures smooth perioperative flow.

Skills

Effective communication

Diplomacy skills

Customer service

Education

Associate’s degree in Nursing

Associate’s degree in Related field

Job description

About the Job

General Summary of Position

Serves as a personal contact who provides support and helps to alleviate stress for families of surgical patients during the perioperative period acting as a link in the communication network between family patient and staff. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy policies procedures and standards.

Primary Duties and Responsibilities

• Supports comforts and assists families of surgical patients on the day of surgery traveling back and forth continuously between the Operating Room Surgery Center Post Anesthesia Care Unit and the patient\'s families. Makes rounds in surgical waiting rooms identifying families and their relationship to the patient and informs surgeon of family\'s location.
• Collaborates with nursing staff volunteers support staff surgeons in order to facilitate and support timely and private communication and information on the patient\'s progress to families and/or friends throughout the entire perioperative process.
• Provides reassurance to the patient that on the day of surgery his or her family member/significant other will be kept informed of patient\'s location and adherence to or delays in the operating room schedule.
• Relays messages between patient family member/significant other and the surgeon.
• Maintains personal contact with and arranges privacy for family member(s)/significant other(s) who may need to be by themselves have special concerns or who may have received an unfavorable medical report from the surgeon.
• Assists with guiding patient families such as hospital resources and facilities and their locations.
• Collaborates with Post AnesthesiaCare Unit nurses and if needed prepares and escorts families to & from the PACU following patient\'s surgery.
• Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this position and are not to be considered as all-inclusive.

Education

• Associate\'s degree degree in Nursing preferred or
• Associate\'s degree in Related field required

Experience

• 1-2 years Hospital nursing or comparable experience in acute care setting required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred

Knowledge Skills and Abilities

• Effective communication skills including strong listening ability;
• diplomacy skills;
• exceptional customer service skills and willingness to go the extra mile to provide assistance to our patients and families.

This position has a hiring range of

USD $23.65 - USD $42.03 /Hr.