Surgical Instrument Repair Technician I

Trimedx; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health/dental/vision

HSA/FSA

Matching retirement plans

Paid vacation and parental leave

Adoption/infertility assistance

Job summary

Trimedx is seeking an entry-level Surgical Instrument Repair Tech I to perform repairs, inspections, and preventive maintenance on handheld surgical instruments across TRIMEDX and customer sites. You will train under experienced technicians and site leaders to master inspection and repair methods while upholding TRIMEDX core values of respect, value, change, and integrity.

The role emphasizes learning ANSI standards, coordinating with vendors, and building strong customer relationships.

Qualifications

• One-year prior experience working in a customer facing environment or an internship.
• Good dexterity and hand eye coordination.
• Potential to develop proficiency in application of small parts necessary for specialized repairs.
• Excellent interpersonal and customer service skills.
• Basic computer skills as required to operate a Computerized Maintenance Management System and common office software, including, but not limited to, MS Office.
• Valid driver’s license required; variable travel requirements depending on primary site that may require use of personal vehicle

Responsibilities

• Learn to perform routine preventive maintenance, inspection and repair on surgical instrumentation.
• Required to be familiar with other specialized tooling positioning devices and jigs used in all surgical specialties.
• Learn, understand, and follow all repair and sharpening standards related to surgical instruments (ANSI Standards).
• Coordinate the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery.
• Travel between TRIMEDX customer sites, hospital affiliates, and institutions for services is required
• Build and maintain customer relationships
• Discuss instrument status and functionality with hospital staff
• Maintain schedule with facility department(s) to pull trays needing to be serviced, coordinate work completion, and other related tasks
• Maintain accurate surgical instrument tracking software as required
• Adhere to the Mission, Vision, and Values of the organization(s) served
• Serve as an ambassador for TRIMEDX by integrating the core values into job performance
• Maintain an accurate count and type of instruments serviced in trays in Computer Maintenance Management System (CMMS)
• Ensure all original instruments are returned serviced or tagged for replacement, in their original tray
• All other duties as assigned

Skills

Customer service

Dexterity

Small parts handling

Interpersonal skills

Computer literacy

Driver's license

Education

High school diploma / GED

Job description

If you are wondering what makes Trimedx different, it’s that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.

Summary

The Surgical Instrument Repair Tech (SIRT) I is an entry-level position that performs repairs, inspections, and preventive maintenance on a multitude of handheld surgical instrument types and patterns used throughout TRIMEDX, its customers and affiliates. A SIRT I works under the direct supervision of various Surgical Instrument Repair Technicians and/or Site Leaders who will train the SIRT I in the proper methods of inspection and repair of multiple types and patterns of handheld surgical instruments and ancillary devices. Once sufficiently trained and validated on competencies, the technician will be expected to accomplish multiple assigned tasks and goals. The individual demonstrates adherence to the TRIMEDX core values in all professional interactions by showing respect to all people, creating real value, initiating meaningful change, and exhibiting integrity.

Responsibilities

Technical Service-40%

• Learn to perform routine preventive maintenance, inspection and repair on surgical instrumentation
• Required to be familiar with other specialized tooling positioning devices and jigs used in all surgical specialties.
• Learn, understand, and follow all repair and sharpening standards related to surgical instruments (ANSI Standards)
• Coordinate the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery
• Travel between TRIMEDX customer sites, hospital affiliates, and institutions for services is required

Regulatory Compliance-25%

• Maintain records of all work activities in the Computerized Maintenance Management System (CMMS)
• Learn, understand, and implement specific regulatory requirements related to the instrument repair trade
• Ensure the accuracy and integrity of the equipment database to include the inventory, preventative maintenance and quality assurance of instruments, nomenclature, and service history
• Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
• Responsible for ensuring all service and documentation is complete, timely, and accurate

Account Relationship Management-25%

• Build and maintain customer relationships
• Discuss instrument status and functionality with hospital staff
• Maintain schedule with facility department(s) to pull trays needing to be serviced, coordinate work completion, and other related tasks
• Maintain accurate surgical instrument tracking software as required
• Adhere to the Mission, Vision, and Values of the organization(s) served
• Serve as an ambassador for TRIMEDX by integrating the core values into job performance

Inventory Management-10%

• Maintain an accurate count and type of instruments serviced in trays in Computer Maintenance Management System (CMMS)
• Ensure all original instruments are returned serviced or tagged for replacement, in their original tray

All other duties as assigned.

Skills and Experience

• One-year prior experience working in a customer facing environment or an internship
• Good dexterity and hand eye coordination
• Potential to develop proficiency in application of small parts necessary for specialized repairs
• Excellent interpersonal and customer service skills
• Basic computer skills as required to operate a Computerized Maintenance Management System and common office software, including, but not limited to, MS Office
• Valid driver’s license required; variable travel requirements depending on primary site that may require use of personal vehicle

Education and Qualifications

• High school diploma / GED

At Trimedx, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.

We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

Trimedx is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, Trimedx is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all Trimedx and Customer property or during working/on-call hours.

• health/dental/vision
• HSA/FSA
• matching retirement plans
• paid vacation and parental leave
• adoption/infertility assistance
• and more!