Surgical Counselor

Midwest Vision Partners; Toledo (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

PTO

Company holidays

401(k) match

Inspirational culture

Job summary

Midwest Vision Partners is seeking a Surgical Counselor to provide exceptional patient care, explain diagnoses and procedures, and manage the surgical scheduling process across our local practices.

The role involves educating patients on cataract and ophthalmology technologies, obtaining necessary authorizations, and guiding families through pre- and post-operative steps while coordinating with the care team. Travel to sister locations is required.

Qualifications

• High school diploma or GED is required.
• Demonstrated customer service skills.
• Excellent written and verbal communication skills.

Responsibilities

• Prepare medical charts for surgical evaluations and travel with physicians to multiple locations.
• Educate patients on technologies and advancements in cataract surgery.
• Arrange surgery scheduling and pre/post-operative appointments and coordinate with care team.
• Verify insurance benefits and obtain prior authorizations as needed.
• Explain financial obligations and assist with payment plans when applicable.
• Interface with Billing Department to ensure timely submission of paperwork.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Education

High school diploma or GED

Job description

As a Surgical Counselor you will provide exceptional care for our patients by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally explains the physician's diagnosis, the surgical procedure and the expected results to each surgical patient and, as appropriate, to their families through verbal instruction, brochures, pamphlets and video. The Surgical Counselor handles all surgery scheduling process and advise patients on financial obligations which may include the establishment of payment plans.

Schedule:

Monday–Friday, 8:00 AM–5:00 PM

Travel:

Possible travel to the Bryan and Adrian sister locations.

What you will be doing

• Prepare medical charts for surgical evaluations (cataract / retinal / glaucoma / cornea / lids, etc.) performed by our physicians at practices throughout the local area
• Travel with the physician to all locations, including referring physician offices
• Educate patients on the newest technologies and advancements in the field of cataract surgery
• Obtain any prior approvals or authorizations needed from insurance companies
• Schedule all patient surgeries and pre-operative and post-operative appointments, including appointments with the patient's primary care physician, optometrist and surgery center
• Prepare and organize surgery charts and mailing any necessary paperwork
• Inform patient of any pre-admission testing (labs, EKG, etc.), what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care
• Answer all telephone inquiries from patients and primary care physicians regarding surgery or other concerns
• Verify medical benefits for surgery and injections
• Discuss benefits and costs of non-covered benefits with patients. Secure any out of pocket financial requirements from patient
• Complete consent and other necessary forms for surgery
• Interface with Billing Department as needed
• Relay all surgical booking forms and charts to the surgery center in a timely manner
• Maintain a professional relationship with referring physicians from neighboring communities
• Perform other duties as assigned

What you know

Required

• High school diploma or GED
• Demonstrated customer service skills
• Excellent written and verbal communication skills

Desired

• Previous ophthalmology or healthcare experience
• Highly motivated, detail-oriented and organized
• Able to multi-task and meet deadlines
• Willing to travel to multiple, local offices
• Entry Level
• Typically 0-2 years of experience

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world‑class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.