Surgical Coordinator

Children's National Hospital; Washington (District of Columbia); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan

Life insurance

Tuition assistance

Commuter benefits

Job summary

Children’s National Hospital in Washington, DC seeks an experienced Scheduler/Registration professional for the Surgery Department. You will verify insurance eligibility, pre-certify procedures, and manage registrations for in-hospital and ambulatory surgery, coordinating with families and clinical teams to ensure smooth workflows.

You will use Cerner and related EMR systems to verify benefits, collect demographic data, and schedule tests and procedures, while communicating clearly about

Qualifications

• High School Diploma or GED required.
• 3 years progressive experience performing patient registration and scheduling, medical insurance verification, preferably in a hospital or a physician’s office as a receptionist.
• Must be proficient in Cerner and or similar EMR, CNHS HBOC and PPM/PSM systems.
• Excellent verbal, interpersonal, consumer relations and telephone skills required.
• Must have proficient knowledge in medical insurance verification procedures, insurance screening and financial counseling, billing and healthcare business operations, as well as working knowledge of CPT/ICD-10 coding.
• Must be able to multi-task and have knowledge of medical terminology.

Responsibilities

• Register and schedule patients for surgical procedures in the hospital and ambulatory settings.
• Verify guardianship/custody issues and coordinate with parents and departments.
• Pre-certify procedures, document in Cerner, and collect demographic and insurance information.
• Communicate co-pay and payment expectations with parents before appointments.
• Coordinate diagnostic tests and scheduling with multiple stakeholders.
• Post cases in Cerner and manage OR time utilization.
• Ensure HBOC system pre-registration at least two days before procedure date.

Skills

Cerner EMR

Insurance verification

CPT/ICD-10 coding

Interpersonal skills

Telephone skills

Medical terminology

Education

High School Diploma or GED

3 years experience in patient registration and scheduling

Tools

Cerner system

Job description

111 Michigan Avenue NorthwestWashington, DC 20010Kids Are Our Everything.Department10340 OtolaryngologyPay Range$20.83 - $34.71Day ShiftWho We Are:The Surgery Department provides surgical care to our patients who need procedures to diagnose, treat, repair, or manage medical conditions. This department works closely with surgeons, anesthesiologists, nurses, surgical technologists, and other clinical teams to ensure patients receive safe, coordinated care before, during, and after surgery.About the Role:Schedule, pre-certifies for both the physician and facility, verify insurance eligibility, review benefits to include co-pay and deductible and documents procedure for Children's Hospital Operating Room and Ambulatory Surgery Center as well as outside hospitals and surgery centers for patients. Work with parents and other departments to schedule patients in a timely manner assuring that registrations, demographic and insurance information are correct. Verify guardianship/custodyissues that might arise. Coordinate vendor or other specialized equipment required for the surgical procedure upon request.Minimum EducationHigh School Diploma or GED (Required)Minimum Work Experience3 years Progressive experience performing patient registration and scheduling, medical insurance verification, preferably in a hospital or a physician’s office as a receptionist. (Required)Required Skills/KnowledgeMust be proficient in Cerner and or similar EMR, CNHS HBOC and PPM/PSM systems.Excellent verbal, interpersonal, consumer relations and telephone skills required.Must have proficient knowledge in medical insurance verification procedures, insurance screening and financial counseling, billing and healthcare business operations, as well as working knowledge of CPT/ICD-10 coding.Must be able to multi-task and have knowledge of medical terminology .Functional AccountabilitiesPatient Service Activities - Registration and SchedulingProcess patient Surgical Plan of Care from Physician.Confirm and correct computer aided, on-line registration with parent/guardian via telephone or in person in courteous and consumer-orientated manner; collect personal and insurance information.Discuss co-payment, deposits or payment in full requirements with parents prior to scheduled appointment; counsel parent or refer parent to Medlaw for financial counseling or establishing payment schedule.Contact and verify insurance company in a timely manner to pre-certify procedure, document pre-certification notes in Cerner registration; contact PCP’s for referrals and or H&P’s as needed.Coordinates various diagnostic tests; call parent/guardian to schedule procedure, work with both the surgeon’s and parent's schedules, as well as possibly other physician’s schedules for joint procedures; schedule patients for an appointment with physician, nurse or technical personnel using the on-line scheduling system (Cerner); send parent a confirmation letter of procedure as well as other information relating to the surgical experience.Coordinate admission and/or procedure with other departments per patient needs; follow-up with each parent/patient until procedure is scheduled.Cerner System ManagementPost case in Cerner utilizing the policy guidelines; maximize operating room block time utilization; confirm cases with the OR Posting Office.Contact and receive authorization numbers for late rooms, use of open OR time, etc.Contact system managers immediately when problems occur.Confirmation of ProcedureAssure that a registration for the procedure is in the HBOC system at least two days prior to date of procedure.Confirm with parent/guardian; facilitate consents for patients who are wards of the state/district.Confirm that there is a Consent, Surgical Plan of Care and History & Physical form for patients documented or scanned into the EMR prior to the DOS; retrieve any rescheduled patients’ communication to ensure no delay on the day of service.Confirm and coordinate the schedule with surgical equipment representatives needed for the surgical procedure.Peer SupportProvide expertise and help to other schedulers to include cross coverage.Share new insurance notifications and changes with the schedulers and managers.Notify AMSAC, the posting office and P ACU nurses of any cancellations and add-on cases.SafetySpeak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceBenefits That Support You:Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and moreWhy Join Us:Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teamsThe disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.