Surgical Coordinator

Children's National Hospital; Washington (District of Columbia); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Job summary

Children's National Hospital is seeking a Surgical Coordinator to schedule and pre-certify procedures for patients, verify insurance eligibility, and document all steps in Cerner. The role requires careful review of benefits, co-pays, and deductibles, plus coordination with families and departments to ensure timely surgical care.

The position emphasizes accuracy in registrations, guardianship considerations, and multi-department communication to optimize OR and ambulatory surgery scheduling.

Qualifications

• High School Diploma or GED (Required)
• Minimum 3 years progressive experience in patient registration, scheduling, or medical insurance verification (hospital/physician setting)
• Proficient with Cerner and EMR systems; knowledge of CPT/ICD-10 coding and healthcare billing processes

Responsibilities

• Schedule procedures and pre-certify for physician and facility.
• Verify insurance eligibility and review benefits including co-pay and deductible.
• Document procedures in the EMR and Cerner; ensure accurate patient registrations and demographics.
• Coordinate with surgeons, parents, and departments to schedule surgeries and related tests.
• Post-case entry in Cerner and manage OR block time utilization; communicate clearly with care teams.

Skills

Cerner proficiency

Insurance verification

CPT/ICD-10 knowledge

multitasking

Communication skills

Education

High School Diploma or GED

Tools

Cerner

HBOC

PPM/PSM systems

Job description

111 Michigan Avenue NorthwestWashington, DC 20010Kids Are Our Everything.Department10347 G. I. Procedures RoomPay Range$20.83 - $34.71Shift: DayWho We Are : Surgery COE AdministrationAbout The Role : As a Surgical Coordinator you will schedule, pre-certifies for both the physician and facility, verify insurance eligibility, review benefits to include co-pay and deductible and documents procedure for Children's Hospital Operating Room and Ambulatory Surgery Center as well as outside hospitals and surgery centers for patients. Work with parents and other departments to schedule patients in a timely manner assuring that registrations, demographic and insurance information are correct. Verify guardianship/custody issues that might arise. Coordinate vendor or other specialized equipment required for the surgical procedure upon request.What You'll Bring :Minimum EducationHigh School Diploma or GED (Required)Minimum Work Experience3 years Progressive experience performing patient registration and scheduling, medical insurance verification, preferably in a hospital or a physician’s office as a receptionist. (Required)Required Skills/KnowledgeMust be proficient in Cerner and or similar EMR, CNHS HBOC and PPM/PSM systems.Excellent verbal, interpersonal, consumer relations and telephone skills required.Must have proficient knowledge in medical insurance verification procedures, insurance screening and financial counseling, billing and healthcare business operations, as well as working knowledge of CPT/ICD-10 coding.Must be able to multi-task and have knowledge of medical terminology .Functional AccountabilitiesPatient Service Activities - Registration and SchedulingProcess patient Surgical Plan of Care from Physician.Confirm and correct computer aided, on-line registration with parent/guardian via telephone or in person in courteous and consumer-orientated manner; collect personal and insurance information.Discuss co-payment, deposits or payment in full requirements with parents prior to scheduled appointment; counsel parent or refer parent to Medlaw for financial counseling or establishing payment schedule.Contact and verify insurance company in a timely manner to pre-certify procedure, document pre-certification notes in Cerner registration; contact PCP’s for referrals and or H&P’s as needed.Coordinates various diagnostic tests; call parent/guardian to schedule procedure, work with both the surgeon’s and parent's schedules, as well as possibly other physician’s schedules for joint procedures; schedule patients for an appointment with physician, nurse or technical personnel using the on-line scheduling system (Cerner); send parent a confirmation letter of procedure as well as other information relating to the surgical experience.Coordinate admission and/or procedure with other departments per patient needs; follow-up with each parent/patient until procedure is scheduled.Cerner System ManagementPost case in Cerner utilizing the policy guidelines; maximize operating room block time utilization; confirm cases with the OR Posting Office.Contact and receive authorization numbers for late rooms, use of open OR time, etc.Contact system managers immediately when problems occur.Confirmation of ProcedureAssure that a registration for the procedure is in the HBOC system at least two days prior to date of procedure.Confirm with parent/guardian; facilitate consents for patients who are wards of the state/district.Confirm that there is a Consent, Surgical Plan of Care and History & Physical form for patients documented or scanned into the EMR prior to the DOS; retrieve any rescheduled patients’ communication to ensure no delay on the day of service.Confirm and coordinate the schedule with surgical equipment representatives needed for the surgical procedure.Peer SupportProvide expertise and help to other schedulers to include cross coverage.Share new insurance notifications and changes with the schedulers and managers.Notify AMSAC, the posting office and P ACU nurses of any cancellations and add-on cases.SafetySpeak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceBenefits That Support You:Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and moreWhy Join Us:Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teamsThe disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.